Industry Descriptor: A National Nonprofit Leader in Medical Licensing and Assessment
The Challenge
This organization’s enterprise risk management program ran on spreadsheets. Executive stakeholders had no way to aggregate or report on risk across the enterprise, and the reporting they did have lacked the context needed to decide which risks deserved attention first. Once an assessment was complete, there was no workflow to track treatment plans, so the team couldn’t confirm whether corrective action had been taken or whether residual risk scores were still accurate. Between assessments, the risk team had little visibility into where the program actually stood.
The Solution
The organization partnered with C1Secure to put its risk program on ServiceNow Advanced Risk using SmartStart for Advanced Risk Management. Structured discovery workshops fed directly into the build, taking the program from kickoff to production in about 19 weeks.
Key features of the implementation included:
- An Enterprise Risk Foundation: A full entity hierarchy of classes, tiers, and types, with the organization’s existing risk framework, risk statements, and risk register imported and mapped to the entities they apply to.
- A Structured Assessment Methodology: Qualitative scoring with roll-up aggregation, so individual assessments add up to an accurate view of risk across the enterprise.
- Treatment Workflows and an Executive Workspace: Treatment plans automatically generate remediation, mitigation, transfer, and acceptance tasks, supported by notifications and exception management. A Risk Workspace gives leadership real-time measurement of the program and task performance.
The Impact
- Spreadsheets Retired: Risk assessments, treatment, and reporting now run entirely within ServiceNow.
- Treatment Tracked to Closure: Every treatment plan has owners and tasks, so the team can confirm corrective action was taken and that residual risk scores reflect reality.
- Executive-Level Visibility: Leadership sees enterprise risk posture in real time instead of waiting on manual reports.
- A Self-Sufficient Team: Train-the-trainer sessions and administrator knowledge transfer prepared the organization to run and grow the program on its own.
By moving its enterprise risk program from spreadsheets to ServiceNow Advanced Risk, this national assessment leader now executes risk assessments, tracks treatment plans to closure, and reports real-time risk posture to executive stakeholders from a single platform.
A National Nonprofit Leader in Medical Licensing and Assessment
