SmartAI Ops
The operational companion to ServiceNow AI Control Tower: AI spend, value, tool calls, and failures in real time.
See what your AI is actually doing, in real time.
SmartAI Ops is the operational companion to ServiceNow AI Control Tower. Control Tower sets the governance foundation, and SmartAI Ops shows what is happening under it in a native ServiceNow workspace: what AI did, what it cost, whether people are getting value, and where things are breaking.
Real-time visibility into total AI spend and active users
Cost attribution by system and provider
MCP and connector observability as agentic deployments scale
The problem
Most organizations running AI in production can’t see what it’s doing, what each system costs, or where things are quietly failing. As AI scales, that blind spot gets expensive and risky fast, and it’s exactly the picture leadership asks for once AI is more than a pilot.
What SmartAI Ops does
SmartAI Ops gives you the operational and financial picture of AI on ServiceNow: what AI did, what it cost, whether developers and users are getting value, which MCP tools are being called, and where connectors are failing. You see it before any of it affects a governed workflow.
What’s inside
- Overview. Total AI spend and active users at a glance.
- Economics. Cost attribution by system and provider, with early warning on overages.
- Developer Productivity. AI tool adoption and evidence of return for developer-facing AI.
- User Productivity. End-user interaction and cost per user across the organization.
- MCP and Tools. Observability for the MCP servers and tools agents call.
- Alerts. Severity, stale and failed connectors, and the systems generating the most alerts.
What success looks like
A company rolled out AI across ServiceNow, and the first invoice came in well above plan with nobody able to say which system drove it. With SmartAI Ops, the economics workspace shows spend by system and provider, the productivity views show where AI is earning its cost, and alerts flag the connector that had been failing silently for a week.
Who it’s for
- Organizations running AI in production on ServiceNow, past the pilot stage
- Platform and finance leaders who need AI cost attribution
- Teams scaling agentic AI that need tool and connector visibility
- Leaders preparing the AI picture for executive reporting
Why C1Secure
- The operational layer for AI Control Tower. Control Tower sets the foundation, and SmartAI Ops shows the live operation underneath it.
- Financial and operational in one view. Spend, attribution, productivity, tooling, and alerts together.
- Built for agentic AI. Tool and MCP observability for AI that takes action.
See your AI operation in real time.
Per instance or per program, per year, scoped to instance count and program complexity.