SmartWork
The operating system we run our company on.
SmartWork runs delivery, pipeline, time, and risk on ServiceNow in one place. Every outcome is built to make the next one faster, so delivery speeds up as you go.
Delivery, pipeline, and time in one system
Every outcome built to cut future work
Live capture in Zoom, with AI built in
The problem
Most teams run delivery in one tool, pipeline in another, time in a third, and risk in a spreadsheet. Nobody sees the whole picture, and every project starts from scratch.
What SmartWork does
SmartWork puts all of it on the Now Platform, from first opportunity to final delivery, with status that rolls up on its own. Each piece of work is built to eliminate, automate, or simplify the next one, so teams get faster with every engagement.
What’s inside
- Delivery model. Strategic goals break into milestones, outcomes, and tasks on regular cycles. Progress rolls up automatically, from hours worked to goal complete.
- Pipeline and CRM. Customer profiles, opportunities, stages, forecasts, and proposals, in the same system as the work.
- Time and capacity. Time logging, timesheets, PTO, and team productivity analytics.
- Risk and decisions. A live register for risks, decisions, and defects, with confidence scores that flag leadership when a goal slips.
- Reusable knowledge. Assets captured from every engagement, ready for the next one.
- Zoom Connector. Capture ideas, pipeline updates, and action items live inside meetings.
- AI built in. AI assistants connect directly to SmartWork to read and update work, so status, planning, and pipeline updates happen in conversation.
What success looks like
C1Secure runs on SmartWork every day. Our pipeline, customer delivery, hours, and risks live in one place, and leadership sees real status without chasing anyone for an update.
Who it’s for
- Services and delivery teams that want one system for pipeline, work, and time
- Organizations standardizing portfolio and delivery management on ServiceNow
- Leaders who want real status without chasing updates
Why C1Secure
- We run on it. Our whole company operates in SmartWork.
- Built for leverage. Every outcome is designed to make the next one faster.
- Native to ServiceNow. Nothing separate to sync.
See how we run our company on ServiceNow.
Per user seat, per year. Platform base $36K per year, plus $1,200 to $2,400 per seat with volume tiers. Zoom Connector included with the seat.