SmartStart for Customer Service Management
ServiceNow Customer Service Management, deployed at a fixed price and live in 90 to 180 days.
Give customers real self-service and agents one workspace.
A fixed-price, fixed-scope deployment of ServiceNow CSM. The customer data model, case management, self-service portals, and agent workspaces, configured and ready to run.
Customer data model and case management in place
Self-service portals and agent workspaces ready to run
Live in 90 to 180 days
The problem
Customer service runs on disconnected tools, email, and spreadsheets, with no unified customer data model. Customers have no real self-service, and agents work without a consolidated workspace.
What this SmartStart does
We deploy native ServiceNow CSM at a fixed price and scope: the customer data model, case management with routing and SLAs, self-service portals and knowledge, and customer and agent workspaces. Everything is configured and ready to run on day one.
What gets deployed
- Customer data model
- Case management with routing, SLAs, and entitlements
- Self-service portals and knowledge
- Customer and agent workspaces
Who it’s for
- Organizations standing up customer service on ServiceNow
- Teams replacing disconnected service tools
- Organizations that own ServiceNow CSM and want it fully deployed
Why C1Secure
- Fixed price, defined scope. You know what it costs and what you get before it starts.
- A defined timeline. Live on a set schedule, faster than a traditional implementation.
- Built to continue. Converts into an ongoing subscription or managed service once live.
Scope your Customer Service Management deployment.
One-time fixed-price implementation, scoped to data model complexity and workspace requirements. Converts into a subscription or managed service once live.