SmartStart for Technology Provider Service Management
ServiceNow Technology Provider Service Management, deployed at a fixed price and scope for technology and telecom providers.
Post-sale service built for how tech providers work.
A fixed-price, fixed-scope deployment of ServiceNow Technology Provider Service Management, the CSM-based solution for technology and telecom providers. Post-sale service, customer onboarding, Service Bridge, and the feedback loop from service back to product.
Post-sale service and customer onboarding in place
Service Bridge connected to customer instances
Fixed price and fixed scope
The problem
Technology and telecom providers run post-sale service on tools never built for their model. Onboarding is manual, provider and customer instances aren’t connected, and service feedback never makes it back to the product.
What this SmartStart does
We deploy the native ServiceNow industry solution at a fixed price and scope: post-sale service, customer onboarding, Service Bridge integration with customer instances, and the service-to-product feedback loop. Standing up TPSM correctly isn’t trivial, so we bring the playbook.
What gets deployed
- Post-sale service management for technology and telecom providers
- Customer onboarding
- Service Bridge integration with customer instances
- The service-to-product feedback loop
Who it’s for
- Technology and telecom providers managing post-sale service
- Providers that need Service Bridge connected to customer instances
- Organizations adopting TPSM that want it deployed correctly
Why C1Secure
- Fixed price, defined scope. You know what it costs and what you get before it starts.
- A defined timeline. Live on a set schedule, faster than a traditional implementation.
- Built to continue. Converts into an ongoing subscription or managed service once live.
Scope your TPSM deployment.
One-time fixed-price implementation, scoped to provider model complexity and integration requirements. Converts into a subscription or managed service once live.