SmartOps
Configuration-driven ServiceNow workflows that business owners can change themselves, without the developer backlog.
Workflows the business owner can change, without the developer backlog.
SmartOps is a set of configuration-driven applications that replace hard-coded flows with processes the owner can adjust directly. Each one is sold on its own or alongside a larger suite.
The problem
Every new process becomes a development ticket, and each one waits behind everything else in the backlog. The person who actually understands the process can’t touch it, so simple changes take weeks and the catalog fills with one-off flows.
What SmartOps does
SmartOps puts control with the people who own the work. The owner defines the steps, rules, and decision points, and the application runs them without custom development or waiting on a release cycle.
What’s in SmartOps
- SmartRequest. One configuration-driven request engine that replaces dozens of hard-coded flows.
- SmartOnboarding. Onboarding for new users, suppliers, and entities that runs the same way every time.
- SmartUAR. User access reviews that produce their own evidence.
- SmartSupport. An IT support application for running service and support operations on the platform.
Who it’s for
- Business and risk owners tired of waiting on development for process changes
- ServiceNow teams buried in one-off catalog items and custom flows
- Organizations standardizing intake, onboarding, and access review
Why C1Secure
- No code, no backlog. Owners change their own workflows.
- One framework. Configuration replaces dozens of custom flows.
- Built for ServiceNow. Runs natively on the platform you already use.