SmartStart for IT Service Management
ServiceNow IT Service Management, deployed at a fixed price and built to grow into security and risk.
Get IT service off email and onto one platform.
A fixed-price, fixed-scope deployment of ServiceNow ITSM. Incident, problem, change, and request management, with a service catalog, knowledge base, and CMDB foundation built to expand into security and risk later.
40 to 60% more self-service adoption
50 to 70% faster request fulfillment
Live in 90 to 180 days
The problem
IT service runs on email, phone calls, and a patchwork of tools. Requests sit in inboxes, changes go through inconsistent approvals, and there is no reliable foundation for anything else you want to build on ServiceNow.
What this SmartStart does
We deploy native ServiceNow ITSM at a fixed price and scope: incident, problem, change, and request management, a ready-made service catalog, and self-service through the portal and knowledge base. It is set up from day one to support security, risk, and asset programs as you grow.
What gets deployed
- Incident, problem, change, and request management
- A service catalog with ready-made request workflows
- Standard change workflows with automatic approval for pre-authorized changes
- Employee self-service portal and knowledge base
- A CMDB foundation ready for operations, security, and risk modules
Who it’s for
- Organizations moving IT service onto ServiceNow
- Teams replacing email and phone-based support with self-service
- Organizations that want ITSM built to support security and risk later
Why C1Secure
- Fixed price, defined scope. You know what it costs and what you get before it starts.
- A defined timeline. Live on a set schedule, faster than a traditional implementation.
- Built to continue. Converts into an ongoing subscription or managed service once live.
Scope your ITSM deployment.
One-time fixed-price implementation, scoped to process scope, catalog size, and integrations. Converts into a subscription or managed service once live.