SmartAI Lens
A browser assistant that answers plain-English questions from live ServiceNow data, inside each user's own permissions.
AI for your ServiceNow users, inside the permissions they already have.
SmartAI Lens is a browser assistant that sits next to ServiceNow and answers plain-English questions from live instance data. It works through each user’s own login, so it only ever sees what their role allows.
The problem
Your people are already using AI for their ServiceNow work, whether you sanctioned it or not. They paste records into public chatbots, get answers that don’t fit your instance, and leave no trail.
What SmartAI Lens does
Lens opens as a side panel in Chrome or Firefox and answers questions about controls, risks, open work, or platform configuration from live data. It works through the user’s own authenticated session, so it can only read what their role allows, and every lookup shows up in the instance logs under their name.
What’s inside
- Plain-English questions on live data. Answers come from your instance, not from guesswork.
- Your permissions, nothing more. It works as the user, so it only reads what their role already allows.
- Read-only, with no API keys. It answers questions and never changes records, and users never handle a key.
- Logged under your name. Every lookup is recorded in the instance logs against the user who asked.
- Nothing to install on the instance. It runs as a browser extension next to ServiceNow.
- Governed with SmartAI Gateway. Pair it with Gateway and it becomes AI your organization owns, scopes, and audits.
What success looks like
A compliance team’s control owners keep pasting records into public chatbots to make sense of their attestations. With Lens, they ask the same questions in a side panel next to ServiceNow, get answers from their own live data within their own role, and every lookup is logged under their name.
Who it’s for
- Organizations whose people already use AI for ServiceNow work
- Control owners and analysts who need answers from live instance data
- Security teams that want AI use inside existing permissions and audit trails
Why C1Secure
- Inside your permissions. It works as the user, so access never expands.
- Easy to roll out. A browser extension, with nothing to install on the instance.
- Ready to govern. Pairs with SmartAI Gateway for organization-wide control.
See Lens answer questions from your instance.
Pricing is scoped to your users and instances. Talk to us for a quote.