SmartRequest
One configuration-driven request engine on ServiceNow that replaces dozens of hard-coded flows, with no code.
Change your request workflows without writing code.
SmartRequest replaces dozens of hard-coded flows with a single configuration-driven engine. Business and risk owners define the steps, rules, and decision points, and the engine routes the work.
The problem
Most organizations run critical requests through email threads, spreadsheets, and rigid catalog items. Every change needs a developer, every new request type becomes another custom flow, and reporting turns into a fire drill because the process lives in a dozen places.
What SmartRequest does
SmartRequest is one flexible framework that uses configuration instead of scripts and flow logic. Owners design, adjust, and launch new request processes themselves, without developer time, backlog delays, or catalog sprawl.
What’s inside
- Configuration, not code. Request workflows are defined and changed through configuration.
- One framework. Replaces dozens of hard-coded flows and one-off catalog items.
- Owner-managed. Owners set the steps, rules, and decision points themselves.
- Engine-driven routing. The engine handles routing and sequencing, in order.
What success looks like
A risk team handles a dozen kinds of requests, from exception requests to new supplier reviews, each built as its own catalog item over the years. With SmartRequest, all of them run on one engine. When the team adds an approval step for high-risk suppliers, the risk lead configures it that afternoon and it goes live the same day.
Who it’s for
- Business and risk owners who need to launch and change request processes themselves
- ServiceNow teams overwhelmed by one-off catalog items
- Organizations standardizing intake across functions
Why C1Secure
- No code, no backlog. Owners build and change workflows directly.
- One framework. Configuration replaces dozens of custom flows.
- Built for ServiceNow. Runs natively on the platform your team already uses.
See your request flows replaced with one engine.
Per process or per seat, per year. $30K to $60K.