AI Governance
Run AI under ServiceNow AI Control Tower: intake, agent assurance, live operations, identity, and data readiness.
Govern what your AI does, what it can touch, and what it costs.
ServiceNow AI Control Tower sets the policy and governance foundation for AI. We help you run AI under it: approving what goes in, seeing what happens while it runs, governing the identities it uses, and getting the data underneath it ready.
The problem
AI is being deployed faster than anyone can govern it, and most organizations can’t answer basic questions about what it’s doing, what it costs, or what it can reach. Boards are starting to ask for formal answers, and a policy document isn’t one.
What we do
We operationalize AI governance on ServiceNow. AI Control Tower holds the inventory and the policy, and our products cover the work around it, from approving new AI use to governing identities and getting data ready.
What’s in AI Governance
- SmartAI Ops. See what your AI is doing, what it costs, and where it is failing, in real time. The operational companion to AI Control Tower.
- SmartIdentity. Govern human, machine, and AI identities and their access in one place, built on Veza.
- SmartAI Lens. A governed AI assistant that works alongside ServiceNow, inside each user’s own permissions.
- SmartAI Gateway. The admin control plane that decides who can use AI, which models, and on which instances.
- AI DataNow. Get your data ready before AI touches it.
- AI Knowledge Layer. The domain expertise behind our AI.
- AgentGuard for ServiceNow. Audits AI agents, the tools they can reach, and the automation they could trigger, then keeps checking as they run.
- AI intake and approval. A front door for new AI use. Requests are inventoried, risk-assessed, and routed for approval, then flow into AI Control Tower.
What success looks like
A company has copilots in three departments, a handful of agents in IT, and business teams experimenting on their own, and the board wants a report. With AI Control Tower in place and our products around it, new AI requests come through one intake, agents are checked before they go live, and the board report comes from real data instead of a survey.
Who it’s for
- Organizations deploying AI agents and automation on ServiceNow at scale
- Security, risk, and compliance leaders accountable for AI risk
- Teams preparing board-level AI reporting
- Organizations rolling out, or about to roll out, AI Control Tower
Why C1Secure
- Additive to AI Control Tower. Control Tower sets the foundation, and we put it into motion.
- Governance and security together. We run risk, compliance, and security programs, so AI governance connects to all three.
- Practitioner-led. Built by people who run governed programs every day.
See AI governance running on your instance.
Per instance or per program, per year, scoped to the capabilities deployed. SmartStart for AI Control Tower and SmartStart for Veza are available as fixed-price entry points.