SmartAI Gateway
A managed app in your ServiceNow instance that controls who uses AI, which models they reach, and which instances they touch.
The control plane for AI on your ServiceNow platform.
SmartAI Gateway is a managed app that installs in your ServiceNow instance and governs AI use from one place: who can use it, which AI provider they reach, and which instances they can touch.
The problem
AI tools that run on keys in a browser are hard to govern and impossible to defend in regulated environments. Organizations need to decide who uses AI, which models they reach, and where, and then prove it.
What SmartAI Gateway does
Gateway puts one control table inside your instance that governs users, AI providers and endpoints, and instances. Because your organization controls the endpoint, AI can run in regulated environments such as Assured Workloads and FedRAMP-eligible models.
What’s inside
- Who can use AI. Authorize the people and groups allowed to use AI capabilities.
- Which provider or endpoint. Decide which AI provider and endpoint each group reaches.
- Which instances. Limit which ServiceNow instances AI can touch.
- Your endpoint, your control. The organization owns the model connection, so nothing depends on keys in a browser.
- Built for regulated environments. Supports deployments like Assured Workloads and FedRAMP-eligible models.
- SmartAI Lens. The end-user assistant Gateway governs, and the first of the C1Secure AI tools it is built to control.
What success looks like
An agency wants its analysts using AI on ServiceNow but can’t allow keys in a browser or unapproved models. With Gateway, the admin authorizes one group, points it to a FedRAMP-eligible model, and limits access to a single instance. Analysts use Lens as normal, and every use stays inside the rules the organization set.
Who it’s for
- Platform owners and admins governing AI on ServiceNow
- Regulated and federal organizations that need control of the AI endpoint
- Organizations rolling out SmartAI Lens or other AI tools to their users
Why C1Secure
- Governance you can prove. Users, models, and instances are controlled from one table.
- Built for regulated environments. Your organization owns the endpoint.
- One hub for every tool. Designed to govern every future C1Secure AI tool, not just Lens.
See AI governed from inside your instance.
Pricing is scoped to your users and instances. Talk to us for a quote.