C1Secure Launches SmartAI Ops at Knowledge 2026
C1Secure introduces a native ServiceNow workspace that extends AI Control Tower with real-time AI economics, productivity intelligence, MCP tool observability, and operational alerting.
C1Secure is proud to announce the official launch of SmartAI Ops, a native ServiceNow workspace application purpose-built as the operational companion to ServiceNow AI Control Tower.
Unveiled at ServiceNow Knowledge 2026, SmartAI Ops helps enterprises move beyond AI governance alone by giving leaders, platform owners, and operations teams the visibility they need to understand what AI is doing, what it is costing, where it is creating value, and where risks or anomalies are beginning to form.
Extending AI Governance with Operational Intelligence
As organizations rapidly scale agentic AI across the ServiceNow platform, governance remains essential. But governance alone does not answer the operational questions that matter every day:
- What did AI actually do?
- What did it cost?
- Are developers and users getting measurable value?
- Which MCP tools are being invoked?
- Where are connectors failing?
- Are anomalies emerging before they become budget or operational issues?
ServiceNow AI Control Tower establishes the rules, policies, and governance framework for enterprise AI. SmartAI Ops extends that foundation with real-time operational intelligence inside a native ServiceNow workspace experience.
Together, AI Control Tower and SmartAI Ops create a more complete AI governance and operations stack for enterprises building, scaling, and managing AI on ServiceNow.
What SmartAI Ops Delivers
SmartAI Ops gives organizations a centralized workspace for monitoring AI activity, economics, productivity, and operational health across the ServiceNow environment.
Key capabilities include:
AI Economics Visibility
Track AI spend across systems, providers, and models with clearer cost attribution and proactive insight into potential overages.
Developer Productivity Intelligence
Measure AI adoption among developers, including session activity, request rates, and tool usage, helping teams move ROI conversations from speculation to evidence.
User Productivity Insights
Understand how end users are interacting with AI, including usage trends, cost per active user, access method breakdowns, and adoption patterns.
MCP and Tool Observability
Monitor Model Context Protocol server activity, tool invocations, error trends, and high-risk sources as agentic AI deployments expand.
Operational Alerts
Surface failed connectors, stale integrations, open alerts by severity, and top systems by alert volume so teams can resolve issues before they affect governed workflows.
Built for ServiceNow’s Agentic AI Moment
The launch of SmartAI Ops comes at a pivotal moment for enterprise AI on ServiceNow. As organizations adopt AI agents, MCP-enabled tools, and more advanced AI workflows, operational visibility becomes a critical part of responsible AI management.
SmartAI Ops was built to help enterprises see, measure, and manage AI activity directly within the same platform where their governance, risk, compliance, and operational workflows already live.
A Major Moment for C1Secure
The launch also coincides with C1Secure being named the 2026 AMS Breakthrough Transformation Partner of the Year, recognizing the company’s continued work helping enterprises activate AI, cybersecurity, compliance, and governance capabilities on ServiceNow.
“This launch, alongside being named the 2026 AMS Breakthrough Transformation Partner of the Year, marks a major moment for our team and for the future we are building with ServiceNow,” said Tom Thomson, CEO of C1Secure.
Availability
SmartAI Ops is available now directly from C1Secure, with availability on the ServiceNow App Store coming soon.
To see SmartAI Ops in action, contact Maggie Davis at mdavis@c1secure.com, or visit c1secure.com to learn more.
