SmartApps

AI Governance line

The AI governance line covers the operational, identity, and assurance layer for AI running on ServiceNow, from observing what AI does and what it costs, through governing who and what can access systems, to assuring agents before they act.

Capabilities

  • SmartAI Ops. The operational companion to ServiceNow AI Control Tower. Where AI Control Tower sets the rules, SmartAI Ops shows what is happening under those rules in real time, in a native ServiceNow workspace. It answers what AI actually did, what it cost, whether developers and users are getting value, which MCP tools are being invoked, and where connectors are failing. It is organized across native workspaces: an Overview command center for total AI spend and active users; Economics for cost attribution by system and provider with proactive overage insights; Developer Productivity for AI tool adoption and ROI evidence; User Productivity for end-user interaction and cost-per-user visibility; MCP and Tools for Model Context Protocol server observability as agentic deployments scale; and Alerts for surfacing severity, stale and failed connectors, and top systems by alert volume before issues affect governed workflows.
  • SmartIdentity. Identity and access governance for human, machine, and AI identities, bringing Veza's fine-grained access intelligence into ServiceNow. It builds an authorization graph across cloud and on-premise systems, runs access certification campaigns, monitors privileged access, surfaces overprivileged identities, and feeds identity risk context into IRM and Security Operations, supporting SOX, zero-trust, and AI governance initiatives.
  • Non-Human Identity Risk Register. A ServiceNow-native register for integration users, service accounts, OAuth clients, API and MID Server credentials, scheduled jobs, and automation identities, with ownership and risk-review workflows, governing the machine identities that proliferate as automation and AI scale.
  • AgentGuard for ServiceNow. A preflight and continuous-assurance application that audits ServiceNow AI agents, MCP and Action Fabric tool packages, integration users, flows, actions, and sensitive automation paths before customers let agents act.
  • Shadow AI Attestation. A lightweight AI-use intake, model and system inventory, attestation, and risk-triage application for organizations that need to govern business AI usage before or alongside a full AI Control Tower rollout.

Pricing

  • Metering axis: per instance or per program, per year
  • SmartAI Ops: $45,000 to $90,000
  • SmartIdentity: $60,000 to $120,000
  • Non-Human Identity Risk Register: $20,000 to $40,000
  • AgentGuard for ServiceNow: $40,000 to $80,000
  • Shadow AI Attestation: $20,000 to $40,000
  • See SmartStart for AI Control Tower and SmartStart for Veza for the deployment accelerators