C1 SmartStart for Security Incident Response (SIR)
Automated Enrichment. Faster Containment. Audit-Ready Security Operations.
C1 SmartStart for Security Incident Response accelerates deployment of ServiceNow SIR, creating a unified, automated, and defensible incident response program. Alerts are enriched with threat intelligence and CMDB context, prioritized by risk, and routed through consistent playbooks that reduce analyst workload and accelerate containment. Integrated evidence capture, SLA tracking, and cross-module visibility ensure that SOC, IT, and Compliance teams operate from the same real-time source of truth.
Key Benefits
- Automated incident intake, categorization, and enrichment
- Threat intelligence correlation for immediate investigative context
- CMDB-aware prioritization based on asset criticality & business impact
- Consistent, auditable playbooks for phishing, malware, unauthorized access & more
- Faster containment with SLA timers, escalations, and task automation
- Native linkage to VR, IRM, ITSM & Change for full investigative visibility
- Real-time dashboards for MTTR, severity trends, and SOC workload
- Audit-ready evidence capture & post-incident review workflows
Why This SmartStart Matters
Security teams often face alert overload, inconsistent response actions, and limited visibility across tools. Without automation and contextual enrichment, incidents take longer to investigate, leading to elevated risk and regulatory exposure.
C1 SmartStart solves this by operationalizing ServiceNow SIR with standardized playbooks, automated enrichment, risk-based prioritization, and integrated governance. The SOC gains efficiency, leadership gains visibility, and the organization gains a repeatable, defensible incident response lifecycle built to scale.
Capabilities
Automated Intake & Threat Enrichment
Alerts flow into ServiceNow with automated categorization and threat intel from MISP, VirusTotal, AlienVault, KEV, and CVE sources.
Risk-Based Prioritization & CMDB Context
Incidents are scored using asset criticality, exploitability, and business impact to focus analysts on what matters most.
Playbook-Driven Response Workflows
Standardized, auditable playbooks accelerate investigations and ensure consistent handling of phishing, malware, unauthorized access, insider threats, and more.
Cross-Module Linkage
Native connections to VR, IRM, CMDB, ITSM, and Change bring vulnerabilities, risks, assets, and changes directly into the investigation record.
Evidence Capture & Post-Incident Review
Automated audit trails, timestamps, approvals, and RCA templates streamline compliance across ISO, NIST, CMMC, and FedRAMP frameworks.
Real-Time SOC Dashboards
MTTR, SLA health, severity trends, vectors, and workload metrics provide actionable insights for analysts and leadership.
SOAR-Ready Design
Architected to support future automation and orchestration as SOC maturity increases.
How It Works
- Ingest alerts and auto-categorize incidents
- Enrich with threat intel, CVE/KEV, and CMDB context
- Apply dynamic scoring and prioritize by impact
- Trigger playbooks with tasking, approvals, and evidence capture
- Integrate changes, vulnerabilities, and risks as context
- Track resolution with SLAs and escalations
- Deliver insights via executive dashboards and reporting
Who It’s For
- CISOs & Security Leadership
- SOC Managers & Security Analysts
- IT Operations & Infrastructure Teams
- Compliance, Audit, & Governance Teams
- ServiceNow SecOps and Platform Owners
Use Cases
1. Automated Incident Intake & Enrichment
Reduce triage workload through automated categorization and threat intelligence.
Outcome: Faster triage and less analyst fatigue.
2. Playbook-Driven Response Consistency
Standardize the SOC with repeatable, defensible workflows.
Outcome: Reliable investigations and better audit outcomes.
3. Cross-Module Security Context
VR, CMDB, IRM, and Change context follows every incident.
Outcome: Faster containment with complete investigative data.
4. Compliance-Ready Audit Trails
Every action, approval, and timestamp is captured automatically.
Outcome: Seamless compliance with ISO, NIST CSF, CMMC, FedRAMP.
5. SOC Performance Visibility
Dashboards outline trends, bottlenecks, SLA health, and MTTR.
Outcome: Better decision-making and operational improvements.
Why C1Secure
C1Secure blends SecOps expertise with deep ServiceNow experience to deliver a scalable, automated, and compliance-aligned SIR program. Our implementations prioritize operational excellence, measurable SOC efficiency, and complete audit defensibility from day one.
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See how SmartStart for Security Incident Response can modernize and automate your SOC—in weeks, not months.
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