C1 SmartOps Foundation

Fully Managed ServiceNow Platform Operations & SmartAI Enablement

C1 SmartOps Foundation is C1Secure’s end-to-end managed operations service for the entire ServiceNow platform. You own the instance and licenses — C1Secure runs, optimizes, secures, and enhances everything across all modules with continuous SmartAI activation.

Key Benefits

  • Complete ServiceNow platform team (admin → dev → architect → governance)
  • Continuous workflow enhancements, automation, and App Engine development
  • Stable, secure, best-practice platform operations
  • Predictable release/upgrade cycles with full ATF + governance
  • SmartAI enablement across forms, workflows, and ServiceNow apps
  • Faster delivery, fewer incidents, and a cleaner, better-performing instance

Why This Product Matters

Most organizations own ServiceNow — but lack the team required to fully operate it. Admins are stretched thin, developers are overloaded, architectural oversight is inconsistent, and upgrades are stressful. Platforms become slow, unstable, and filled with technical debt.

SmartOps Foundation fixes this by operating the entire platform on your behalf.

C1Secure provides full administration, architectural governance, workflow development, integration management, upgrade execution, data-quality oversight, and SmartAI activation across ITSM, ITOM, CSM, HRSD, IRM, SecOps, App Engine, and more.

The result:
A stable, scalable, future-ready ServiceNow platform that continuously delivers value — without hiring a single additional FTE.

Capabilities

Full Platform Administration & Configuration
Day-to-day management of all modules, users, data, and workflows.

Architectural Governance & Best Practices
C1Secure enforces design standards, technical hygiene, and long-term platform health.

Continuous Workflow Enhancements & App Engine Development
New catalog items, mini-apps, integrations, dashboards, automations — delivered continuously.

Integration & API Management
End-to-end oversight of integrations, MID Server operations, and connection stability.

Release & Upgrade Lifecycle Management
ATF, skip logic, clone strategy, regression testing, and predictable upgrades every release.

Security Hardening & Performance Tuning
Remediation of technical debt, role cleanup, access governance, and performance optimization.

Data Quality, Taxonomy & Schema Governance
Enterprise naming conventions, dictionary alignment, and stable data architecture.

Backlog Grooming & Sprint Execution
Formalized intake, prioritization, velocity management, and roadmap execution.

SmartAI Enablement (Platform-Wide)
AI forms, AI workflows, knowledge summarization, automation recommendations, and more.

Optional 24×7 Support
Round-the-clock operational coverage for mission-critical environments.

How It Works

  1. C1Secure performs an initial platform health and governance assessment
  2. We take ownership of admin, development, integration, and architectural operations
  3. Backlogs and enhancement pipelines are formalized and put into sprint cadence
  4. SmartAI capabilities are activated across workflows and modules
  5. Upgrades and platform governance are standardized
  6. Monthly KPI dashboards track outcomes, service health, and value delivered

Who It’s For

  • CIOs & IT Executives
  • ServiceNow Platform Owners
  • ITSM / IT Operations Leadership
  • Digital Transformation Teams
  • Organizations lacking internal ServiceNow staffing
  • Enterprises seeking SmartAI acceleration on their existing instance

Use Cases

“We bought ServiceNow but don’t have a platform team.”
Outcome: Immediate full operational capability.

“Our instance is unstable, slow, or misconfigured.”
Outcome: A stable, well-governed, best-practice platform.

“We need enhancements but lack developers.”
Outcome: Continuous workflow, App Engine, and automation delivery.

“Upgrades are stressful and risky.”
Outcome: Predictable, well-governed upgrades every release.

“We want AI everywhere but don’t know where to start.”
Outcome: Platform-wide SmartAI activation across forms, workflows, and apps.

Why C1Secure

C1Secure combines deep ServiceNow expertise with SmartAI-driven innovation and rigorous platform governance. SmartOps Foundation becomes the operational backbone for your entire ServiceNow environment — stable, secure, scalable, and continuously improving.

Schedule a Call

See how SmartOps Foundation can run your ServiceNow platform end-to-end while accelerating SmartAI adoption.

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