C1 SmartAI Issue Triage

AI-Powered Issue Creation, Remediation Guidance, and Validation — Built for Modern Compliance

C1 SmartAI Issue Triage

C1 SmartAI Issue Triage transforms how compliance issues are created, remediated, and validated inside ServiceNow. When a control fails attestation, SmartAI automatically generates a clear issue description, recommended remediation, and a structured action plan—eliminating guesswork and accelerating resolution.

Key Benefits

  • Automatic issue creation with AI-generated context
  • Clear, structured issue descriptions tied to control failures
  • AI-recommended remediation guidance and action plans
  • Pass/fail validation of remediation plans before submission
  • Faster issue resolution with less back-and-forth
  • Consistent, high-quality issue documentation across teams
  • Reduced compliance cycle time and operational friction
  • Works natively within ServiceNow GRC Issue Management

Why This Capability Matters

When a control is marked “not implemented” during attestation, ServiceNow correctly generates an issue out of the box—but what’s missing is context.

Teams are left asking:

  • What exactly is wrong?
  • What needs to be done?
  • Where do we start?
  • Is this remediation good enough?

SmartAI Issue Triage fills that gap.

C1Secure layers AI directly into the control attestation and issue lifecycle. The same AI analysis used during attestation is automatically carried forward into the issue record—providing a clear explanation of the gap, recommended remediation steps, and a structured action plan from the moment the issue is created.

As remediation progresses, teams can invoke a second AI validation step to evaluate whether the proposed action plan is sufficient—returning a scored, pass/fail response with specific improvement guidance if needed. The result is faster resolution, higher-quality remediation, and fewer compliance bottlenecks.

Capabilities

AI-Generated Issue Descriptions
Automatically translates failed control attestations into clear, actionable issue narratives.

Remediation Recommendations & Action Plans
Provides step-by-step guidance tailored to the specific control gap, giving issue owners an immediate starting point.

Seamless Issue Creation
AI analysis is injected into the issue record the moment it is created—no manual rewriting or interpretation required.

Remediation Plan Validation
Issue owners can submit their remediation plan to AI for validation, receiving a scored, pass/fail assessment with improvement guidance.

Consistency Across Programs
Ensures every issue follows the same structured, defensible format regardless of team, framework, or control owner.

Native ServiceNow Alignment
Built on ServiceNow’s Issue Management model and integrated with SmartDACM and SmartCompliance Suite workflows.

How It Works

  • A control owner completes an attestation
  • If a control is not implemented, ServiceNow creates an issue (OOB)
  • SmartAI automatically injects AI analysis into the issue record
  • The issue includes a description, recommendation, and action plan
  • Issue owners execute remediation using AI guidance
  • A follow-up AI validation confirms readiness or identifies gaps
  • The issue progresses with clarity, confidence, and speed

Who It’s For

  • Compliance & GRC teams
  • Control owners and remediation owners
  • Risk and governance leaders
  • Security and audit-adjacent teams
  • Organizations running attestations at scale
  • Any organization looking to reduce compliance effort and cycle time

Use Cases

Failed Control Attestations
Turn failed attestations into fully formed issues with immediate remediation guidance.

Faster Issue Resolution
Give issue owners a clear plan instead of starting from scratch.

Reduced Compliance Backlog
Eliminate delays caused by unclear issues and weak remediation responses.

Higher-Quality Documentation
Standardize issue narratives and action plans across all programs.

Pre-Submission Readiness Checks
Validate remediation plans before review to reduce rework and delays.

Why C1Secure

C1Secure embeds AI where it matters most—inside real compliance workflows. SmartAI Issue Triage doesn’t replace ServiceNow’s native capabilities; it completes them, turning issue management from a manual, interpretive process into a guided, validated, and scalable operation.

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See how SmartAI Issue Triage accelerates remediation, improves issue quality, and reduces compliance effort across your organization.

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