Industry Descriptor: A Global Content and Technology Leader in Legal, Tax, and Government Sectors
The Challenge
Operating across highly regulated sectors including law, finance, government, and defense, this organization faces immense operational complexity. Historically, compliance was managed reactively on a standalone basis for each product, with every new regulatory framework adding significant cost and delay. To stay competitive, the organization needed a way to accelerate market entry, reduce regulatory risk, and improve customer trust by providing verifiable proof of their compliance posture in real-time.
The Solution
The team implemented a Global Sovereign Trust Center, replacing fragmented manual activities with a unified compliance operating model powered by the ServiceNow AI Platform.
Key elements of the solution included:
- Unified Control Framework: Established a common compliance baseline built on NIST 800-53, mapped across frameworks like HIPAA, CJIS, and GDPR to eliminate redundant testing.
- Automated Evidence Management: Deployed specialized automation engines to manage evidence collection and validation across major product lines, ensuring a permanent state of audit-readiness.
- Continuous Monitoring: Implemented live dashboards presenting FedRAMP and sovereign metrics, enabling real-time detection and remediation of compliance gaps.
- AI-Assisted Attestation: Utilized agentic AI to verify controls and risk deviations, drastically reducing the manual labor required for recurring attestations.
The Impact
- Accelerated Market Access: The common framework is projected to shorten new product certification time by 50–70%, enabling faster entry into defense and global sovereign markets.
- Significant Labor Savings: Automation is estimated to save approximately 16,000 staff hours annually across 8 major frameworks, translating to millions in operational cost avoidance.
- Enhanced Trust & Transparency: Live dashboards provide regulators and customers with transparent, verifiable compliance reporting that builds market confidence.
- Future-Proof Infrastructure: The federated model allows the organization to onboard new frameworks (such as the EU AI Act or DORA) within weeks rather than months.
By implementing a unified Sovereign Trust Center, this global leader is projected to save 16,000 staff hours annually and accelerate new product certifications by up to 70% while establishing a permanent state of audit-readiness across the legal, tax, and defense sectors.
Global Content and Technology Leader in Legal, Tax, and Government Sectors
