Slashing FedRAMP Reporting Time by 90% for a Global Communications Leader

Industry Descriptor: A Premier Global Provider of Customer Experience and Omnichannel Communications

The Challenge

As a global leader in communication solutions, this organization required a FedRAMP Authorization to Operate (ATO) to serve its federal agency clients. However, the monthly Plan of Action and Milestones (POA&M) reporting requirement—a cornerstone of FedRAMP Continuous Monitoring—was a massive operational burden. The manual process of aggregating vulnerabilities, mapping them to NIST 800-53 controls, and ensuring the output met rigid federal formatting standards was taking hundreds of hours per month. The organization needed a way to scale its federal business without scaling a massive administrative headcount.

The Solution

The team implemented the SmartPOAM Generator, a specialized application designed to automate the lifecycle of federal reporting directly within the ServiceNow platform.

Key implementation highlights included:

• Automated Data Consolidation: The solution was integrated directly with the organization’s existing SecOps and IRM modules to pull in real-time vulnerability data automatically.
• Smart Validation Engine: Automated checks were configured to ensure all POA&M entries met strict federal validation rules (including KEV, severity, and field-level requirements) set by the FedRAMP PMO.
• One-Click Artifact Generation: Enabled the team to generate submission-ready POA&Ms and Federal Integrated Inventory Workbooks (FIIW) instantly.
• Audit-Ready Workflows: Established a clear chain of evidence for every remediation action, deviation, and false positive, ensuring that federal assessors could easily verify the data during annual reviews.

The Impact

• 90% Reduction in Reporting Time: The organization transformed a multi-week manual effort into a process that takes only a few hours.
• 2,000+ Hours Saved Annually: By automating recurring tasks, the security team shifted their focus from “spreadsheet management” to proactive threat remediation.
• Seamless Continuous Monitoring: The automated cadence ensured perfect alignment with federal reporting deadlines every single month, reducing the risk of compliance lapses.
• Scale Without Friction: The automated framework allowed the firm to maintain its FedRAMP status while expanding its cloud service offerings across various federal segments.