This ServiceNow SecOps success story shows how C1Secure helped a leading commercial bank launch Security Incident Response and Vulnerability Response in record time.
Overview
A major commercial financial institution needed modern ServiceNow SecOps capabilities to outpace rising cyber-risk. Their trusted advisor chose C1Secure and its SmartStart accelerators to launch operational Security Incident Response (SIR) and Vulnerability Response (VR) in weeks, not months.
Challenge
Pressure mounted to detect and resolve vulnerabilities and incidents quickly—without missteps or lengthy projects. The bank required a fixed-scope MVP that delivered depth and flexibility on an aggressive timeline.
Solution
In this ServiceNow SecOps success story, C1Secure answered with a four-sprint program:
| Workstream | Key Actions | Impact |
|---|---|---|
| Vulnerability Response | • Integrated Qualys/Tenable scans • Automated triage calculators • Actionable dashboards | Streamlined risk-based prioritization |
| Security Incident Response | • Connected SIEM and threat intel feeds • Built automated playbooks & escalations • Optimized analyst workflow | Reduced mean time to respond |
| Advisory & Enablement | • Certified architects led design workshops • Dev team built, tested, and deployed • Post-go-live support ensured stability | Knowledge transfer + quick adoption |
Results
- Operational SecOps MVP live < 4 months
- Integrated SIEM & scanner data simplified triage
- Automated playbooks cut MTTR and improved consistency
- Executive dashboards delivered new risk transparency
Client Praise
“It was an absolute pleasure to work with the C1Secure team—true partners! They brought solutions, got us over the finish line, and should be retained and awarded.”
– Strategy & Transformation Leader
Why this success story matters
This ServiceNow SecOps success story proves that the right methodology, platform, and expertise can convert strategy into operational reality—fast, secure, and with zero disruption to broader initiatives.
It was an absolute pleasure to work with the C1Secure team. True partners! Came to the table with solutions and ensured we made it 'over the finish line.' Thank you! They need to be retained and awarded. Most technical partners we ever worked with! Thank you!
Commercial Financial Services
