Designing a Scalable ServiceNow risk and compliance Framework with c1secure SmartStart
The Challenge
A global e-signature platform recognized that its existing risk and compliance workflows, while functional, lacked the standardization, scalability, and transparency needed to support long-term growth and regulatory agility.
To future-proof its operations, the company partnered with c1secure to lead a strategic SmartStart design phase using ServiceNow Policy & Compliance and Advanced Risk Management.
This wasn’t just about going live. It was about getting the foundation right.
The Solution
Over a four-week engagement, c1secure applied ServiceNow’s NOW Create methodology to design a future-ready IRM architecture. Collaborative workshops with business, InfoSec, and compliance teams resulted in a detailed blueprint for a phased implementation.
Policy & Compliance Design
- Defined issue, exception, and policy workflows using out-of-the-box ServiceNow features
- Refined control models and aligned data architecture to business priorities
- Validated attestation templates and governance processes
- Produced user stories, a delivery plan, and documentation for training and UAT
Advanced Risk Management Design
- Mapped current-state risk processes into a future-state design
- Prioritized out-of-the-box configurations to reduce complexity
- Defined notification structures and ownership models
- Created role definitions and persona-based workflows for scalable self-service
Unified Design Documentation
- A single source of truth for the future build phase
- Outlined platform configuration and UX strategy
- Identified dependencies, approval gates, and stakeholder alignment checkpoints
The Impact of this ServiceNow risk and compliance success story
This ServiceNow risk and compliance success story shows how the right design phase sets the stage for transformational outcomes:
- A best-practice blueprint rooted in ServiceNow methodology
- Reduced implementation risk and faster time to value
- Alignment across InfoSec, risk, compliance, and platform teams
- A scalable foundation for control automation, audit readiness, and governance
What the Customer Said
“c1secure didn’t just check boxes—they shaped how we think about compliance and risk. The workshops were fast, focused, and strategic.”
– Risk & Compliance Program Owner
“We left the design phase with clarity and confidence. We’re ready to move fast and get it right.”
Engagement Summary
| Attribute | Value |
|---|---|
| Customer | Confidential SaaS Provider |
| Industry | Digital Agreements / SaaS |
| SmartStart | Policy & Compliance + Advanced Risk Management (Design Phase) |
| Platform | ServiceNow IRM |
| Outcome | Blueprint for scalable governance, risk, and compliance transformation |
Ready to build your risk and compliance foundation?
Explore our SmartStart for ServiceNow IRM to see how c1secure helps organizations align strategy and execution.
