Industry Descriptor: A Global Leader in HR and Workforce Management Technology
The Challenge
As a global leader in HR technology, this organization maintains a massive cloud footprint that requires rigorous adherence to federal security standards. Managing the continuous monitoring and authorization requirements for FedRAMP at this scale is an immense undertaking. The organization needed a way to maintain its high security bar without allowing manual compliance tasks to slow down product innovation or strain its internal security teams.
The Solution
The organization established a multi-layered partnership that combined specialized automation software with expert SmartOps Managed Services. This dual approach ensured that their ServiceNow platform was both technically optimized and operationally supported.
Key elements of the engagement included:
- SmartDACM Implementation: Deployed the Digital Authorization Compliance Manager (DACM) to automate the lifecycle of federal authorizations, moving from document-heavy processes to data-driven, machine-readable compliance workflows.
- FedRAMP Continuous Monitoring Support: Leveraged automation tools to streamline monthly reporting cycles, ensuring all Plan of Action and Milestones (POA&M) data remained accurate and submission-ready.
- SmartOps Managed Services: Provided ongoing platform governance and expert support to ensure IRM and SecOps modules remained aligned with evolving business needs and regulatory changes.
- Process Harmonization: Integrated automated compliance checks into the broader development lifecycle, ensuring a “security by design” approach across their federal enclaves.
The Impact
- Sustainable FedRAMP Authorization: Automation significantly reduced the manual effort required for monthly continuous monitoring, ensuring the organization remains in constant compliance with federal mandates.
- Operational Agility: By offloading platform management and complex compliance reporting, internal resources were able to focus on core product security and innovation.
- Scalable Compliance Engine: The implementation provided a repeatable framework that can be leveraged as additional services are brought into the federal market.
- High-Fidelity Reporting: Eliminated the risk of manual data errors, providing federal assessors with high-confidence, machine-readable documentation.
