Industry Descriptor: A Global Leader in Unified Communications and SaaS Solutions
The Challenge
As one of the world’s most recognized communication platforms, this organization experienced explosive growth that brought unprecedented regulatory scrutiny. To maintain the trust of high-security government clients and millions of global users, they needed to manage complex compliance frameworks—including FedRAMP, SOC 2, and HIPAA—at a massive scale. Their existing processes required manual data collection and siloed reporting, which created “audit fatigue” and made it difficult to maintain real-time visibility into their global risk posture.
The Solution
The organization partnered to deploy a unified, data-driven governance platform natively within ServiceNow IRM. This flagship implementation utilized SmartDACM to move the firm from periodic, document-heavy audits to a model of Continuous Monitoring (ConMon).
Key elements of the implementation included:
- FedRAMP Package Automation: Leveraged a specialized automation engine to manage security plans, control mappings, and POA&M lifecycles.
- Automated Evidence Collection: Deployed an evidence engine to pull compliance artifacts directly from the technical environment, ensuring controls are backed by live, verifiable data.
- Unified Control Framework: Harmonized overlapping requirements across multiple global standards into a single, “test once, satisfy many” control library.
- Real-Time Dashboards: Provided leadership with a high-fidelity “Risk Portrait” of the entire organization to enable data-driven decision-making.
The Impact
- Always-On Compliance: Transitioned the organization from periodic “audit scrambles” to a permanent compliance posture, supporting twice as many frameworks with the same staff.
- Global Standard of Trust: The automated governance model has become a cornerstone of the organization’s commitment to security transparency and regulatory excellence.
- Platform Maturity: The implementation established a foundation to stay ahead of the evolving threat landscape by integrating advanced SecOps and IRM capabilities.
