Industry Descriptor: A Global Financial Services Leader and Top-Tier Banking Institution
The Challenge
As one of the world’s largest financial institutions, this organization faced severe “data fatigue” and operational silos across its risk and security landscape. Historically, risk management was handled locally across different business units, leading to fragmented reporting and a lack of holistic visibility. The organization needed a unified approach that could incorporate credit, fraud, market, and technology risk into a single, comprehensive “Risk Portrait” to maintain safety and soundness while continuing to innovate in a digital-first market.
The Solution
The team led a transformational implementation of the ServiceNow AI Platform, specifically focusing on the integration of IRM and SecOps. The solution shifted the institution from a document-centric, localized model to a global “system of action.”
Key technical pillars included:
- IRM Modernization: Re-architected the policy and compliance framework to align with global regulatory requirements, using a “Configure, Don’t Compromise” approach to ensure long-term scalability.
- SecOps Integration: Launched Security Incident Response (SIR) and Vulnerability Response (VR) in record time, creating a direct link between compliance findings and active defense operations.
- Persona-Based Visibility: Deployed executive dashboards that translated millions of technical data points into actionable insights for leadership, effectively filtering out the “noise” of traditional reporting.
- Continuous Monitoring: Established a foundation for Continuous Monitoring (ConMon) to identify and remediate compliance “drift” in real-time, long before formal audit cycles began.
The Impact
- Holistic Risk Management: Established a unified operational fabric that allows IT, Security, and Compliance teams to work from a single source of truth for the first time.
- 99% Reduction in Manual Alerts: By automating routine tasks and using intelligent workflows, the team significantly reduced “alert fatigue” and allowed analysts to focus on high-priority threats.
- Rapid Resolution: Streamlined workflows slashed average case resolution times, dramatically improving the organization’s overall cyber readiness.
- Scalable AI Foundation: The implementation established the architectural blueprint necessary to begin integrating advanced AI and automated risk prioritization across the global enterprise.
