Industry Descriptor: A Global Leader in Manufacturing and Technology Solutions
The Challenge
As a global leader in manufacturing and technology, this organization faced the challenge of managing cyber, compliance, and third-party risk across a massive, decentralized organizational structure. Their existing model relied heavily on fragmented spreadsheets and email, creating a “visibility gap” that hindered proactive decision-making. The organization required a transformation that wasn’t just theoretical—they needed a Proof of Value (POV) to demonstrate that risk and compliance could be operationalized at scale, quickly and effectively.
The Solution
The team executed a strategic modernization of the risk landscape using a prescriptive SmartStart methodology. This effort focused on activating three core ServiceNow IRM applications simultaneously, following “Now Create” best practices to ensure a maintainable, out-of-the-box foundation.
The engagement included:
- Advanced Risk Management: Activated core capabilities to identify, assess, and respond to enterprise-level cyber risks within a unified risk language.
- Third-Party Risk Management (TPRM): Established a scalable vendor program including automated tiering, onboarding workflows, and a standardized operating cadence for risk reviews.
- Policy & Compliance: Implemented a modern control framework with fully operational workflows for attestations, remediation, and issue management.
- Service-Informed Architecture: Integrated these workstreams with the CMDB to ensure risk data was directly linked to critical business services rather than being managed in a vacuum.
The Impact
- From Concept to Value—Fast: Successfully transitioned key processes from “email-and-spreadsheet” chaos into a governed enterprise platform with executive-level dashboards.
- Reduced Cycle Times: Measurably lowered the effort required for vendor assessments and internal risk reviews through structured, automated workflows.
- Operational Confidence: Replaced manual tracking with a repeatable operating model, supported by guided user testing and training that ensured business-user adoption.
- Proven Scalability: The project validated the business case for broader IRM expansion by delivering tangible impact through real operational workflows rather than theory.
