Industry Descriptor: A Global Leader in Unified Communications and SaaS Solutions
The Challenge
To serve the U.S. Federal Government, the organization’s federal enclave must maintain strict boundary integrity, ensuring every user with administrative access is fully vetted and adjudicated. Historically, this onboarding process was slow and fragmented across multiple departments. Delays in validating Rules of Behavior (ROB), background checks, and security training created bottlenecks that impacted mission readiness for federal customers.
The Solution
The team implemented a specialized Onboarding Automation application designed to handle the “last mile” of FedRAMP compliance. The solution provided a fully digital, auditable engine to manage the entire access lifecycle.
Key technical highlights included:
- Automated Adjudication: Created structured workflows to validate identity prerequisites, background check confirmations, and citizenship eligibility.
- Compliance Gates: Built-in enforcement ensured no user was provisioned until all artifacts—including NDAs and training certificates—were validated and stored.
- Role-Based Access Governance: Integrated with IAM and HR systems to ensure all group assignments were vetted and logged with full context.
- Status Transparency: Provided leadership with real-time dashboards to identify onboarding bottlenecks and completion metrics.
The Impact
- 75% Reduction in Cycle Time: Reduced onboarding time from several weeks down to under five days for high-security environments.
- Eliminated Administrative Chaos: Replaced fragmented email-based tracking with a single system of record, removing ~90% of manual email traffic for onboarding tasks.
- Immutable Audit Trail: Provided auditors with perfect traceability for every access decision, significantly reducing audit preparation for FedRAMP and ITGC reviews.
