Industry Descriptor: A Leading Global Humanitarian Organization.
The Challenge Following a successful governance rollout, the organization needed to bridge the gap between compliance and active defense. Their incident response process remained largely manual, making it difficult to maintain a consistent security posture across global missions. They required a way to ensure that security incidents directly informed their broader organizational risk profile, rather than existing in a silo.
The Solution The team implemented ServiceNow SecOps (SIR & VR), creating a direct link between compliance findings and security incidents.
Key implementation features included:
- Automated Playbooks: Built response workflows that trigger based on the criticality of the specific business service involved.
- Integrated Governance: Transformed the security operation from a reactive department into an integrated component of digital governance.
- Risk-Based Response: Linked security incidents back to the existing IRM framework so that threats are prioritized by their impact on the mission.
The Impact
- Integrated Defense: Security incidents now automatically inform risk scores, providing a real-time view of organizational health.
- Consistent Response: Standardized playbooks ensure that every incident, regardless of geography, is handled according to strict organizational policy.
- Actionable Intelligence: The integration of Threat Intelligence allows the security team to prioritize responses based on actual external risk levels.
