Precision Vulnerability Governance for a Fortune 50 Healthcare Leader

Industry Descriptor: A Leading Fortune 50 Managed Healthcare Enterprise.

The Challenge

As one of the nation’s largest Medicaid Managed Care Organizations, this healthcare leader faced the massive task of managing risk across a vast and complex infrastructure. While they had already implemented a foundation for vulnerability response, they needed to further mature their posture. Specifically, they required a way to add radical efficiencies to their management of CIS Benchmarks and DISA STIGs, reduce the time spent assessing technical criticality, and establish automated remediation targets based on real-world business policy.

The Solution

The team delivered a milestone-based implementation of ServiceNow Configuration Compliance, aligning business context with technical precision. This project focused on turning high-volume scan data into actionable governance.

Key project highlights included:

  • Module Stabilization: Configured the core Configuration Compliance module to out-of-the-box (OOB) standards, establishing service-line structures and automated test result groupings.
  • Deep Ecosystem Integration: Seamlessly integrated three major scanning products—including cloud-native and on-premise tools—into the ServiceNow platform to centralize findings.
  • Risk-Based Prioritization: Identified public-facing assets and applied data classification weighting to risk calculators, ensuring remediation efforts focused on the highest-impact areas.
  • Workflow Transformation: Customized remediation states and automated validation workflows, ensuring that findings moved efficiently from investigation to verified resolution.
  • Enterprise Change Alignment: Integrated configuration compliance directly with existing Change Management processes to ensure governed patching and configuration updates.

The Impact

  • Best-in-Class Management: Achieved a highly efficient program for managing complex CIS and STIG configuration benchmarks across the enterprise.
  • Reduced Assessment Time: Automated scanners and calculators dramatically cut the time required to capture and assess technical criticality.
  • Data Integrity and Visibility: Established a high-fidelity CMDB that incorporated configuration item details and data classification for the entire scope.
  • Empowered Operations: Through expert-led training for over 200 users, the organization’s internal teams gained the functional mastery needed to sustain the program independently.

Turning Data into Governance: Automated configuration compliance for 200+ users across a national healthcare infrastructure.

Leading Fortune 50 Managed Healthcare Enterprise