Industry Descriptor: A Leading Global Financial Institution.
The Challenge The Office of Information Security for this global organization is responsible for protecting assets totaling more than $600 billion in annual investments across more than 180 countries. With a vast global footprint, the Threat and Vulnerability Management (TVM) team faced significant hurdles in prioritizing remediation for a massive volume of vulnerabilities. Their systems lacked tight integration between vulnerability and asset data, resulting in suboptimal workflows and insufficient analytical depth. To protect its information assets and support its global mission, the organization needed a centralized, risk-based strategy to streamline identification and response times.
The Solution The organization implemented ServiceNow Vulnerability Response (VR), seamlessly integrating it with their existing scanning infrastructure. The deployment focused on centralizing findings to improve threat tracking and response efficiency across diverse global environments.
Key elements of the implementation included:
- Vulnerability Data Centralization: Seamlessly integrated scanning tools to pull all findings into a single source of truth, enabling faster triage and removing data silos.
- Risk-Based Prioritization: Implemented a custom Vulnerability Risk Assessment Framework to ensure remediation efforts focused on the highest-impact threats first.
- Workflow Optimization: Aligned platform workflows with established internal processes to eliminate operational friction and improve cross-departmental remediation management.
- Knowledge Transfer: Provided comprehensive platform training to internal teams to ensure long-term operational independence.
- Continuous Improvement: Established a routine maintenance cycle and semi-annual feature reviews to keep the platform aligned with an evolving global security strategy.
The Impact
- Improved Threat Visibility: Centralizing vulnerability and asset data provided a cohesive, global view of the organization’s entire security posture.
- Accelerated Response Times: Risk-based prioritization and automated workflows significantly reduced the time from initial discovery to final remediation.
- Operational Consistency: Aligned the platform with established global procedures to ensure seamless operations across different regions and mission types.
- Strategic Maturity: Transformed vulnerability management from a manual, reactive exercise into a proactive, intelligence-driven function capable of protecting a massive global portfolio.
What the Client Said
“Expert integration of our vulnerability scanning tools with the platform has streamlined our processes, making our approach to managing cybersecurity threats more cohesive and efficient. The alignment of workflows with our internal processes has brought remarkable efficiency to our operations.” — Senior IT Officer
