Harmonizing Global Compliance Across 25+ Regulatory Frameworks

Industry Descriptor: A Global Leader in Cloud Computing, Cybersecurity, and Content Delivery

The Challenge

As a global leader in cloud services, this organization manages a massive and complex regulatory landscape. The team faced significant manual effort when trying to identify and map citation gaps within their authority documents. Specifically, when deploying a new Common Control Framework (CCF), they discovered that existing methods offered no easy way to visualize how new regulatory requirements cascaded across their existing control environment. This lack of visibility created risks of non-compliance and massive manual labor for GRC and IRM teams.

The Solution

The organization implemented a turnkey control foundation by deploying a pre-packaged Compliance Content Pack for ServiceNow IRM. This solution provided out-of-the-box mappings to over 25 regulatory frameworks simultaneously.

Key project elements included:

• Dynamic Citation Mapping: Implemented a mapper for real-time citation-to-control objective alignment.
• Unified Control Architecture: Created a “map once, comply many” structure to eliminate control duplication.
• Structured Authority Documents: Aligned all internal governance with a standardized methodology to ensure consistency across global regions.

The Impact

• Accelerated IRM Launch: Launched an updated IRM program significantly faster than traditional manual builds.
• Global Scalability: Established a unified architecture that scales across diverse global regulatory needs without adding headcount.
• Day-One Alignment: Achieved immediate alignment with dozens of frameworks, providing instant proof of compliance for auditors.
• Operational Efficiency: Eliminated manual interpretation and mapping work, freeing teams to focus on proactive risk management.