Industry Descriptor: A National Postal and Logistics Infrastructure Provider
The Challenge
Operating one of the world’s most complex logistics networks—processing over 400 million items daily across more than 30,000 facilities—requires an unprecedented level of resilience. This mission depends on uninterrupted operations, highly reliable facilities, and consistent performance across an enormous national footprint. Historically, operational risk, compliance, and continuity structures were diffuse across logistics, technology, and administrative units. This fragmentation made it difficult for leadership to anticipate operational bottlenecks or technology incidents before they impacted the national network.
The Solution
The team worked to implement advanced governance and risk management capabilities designed to unify a heavily federated landscape. The implementation adapted ServiceNow IRM and Business Continuity Management (BCM) models to accommodate the massive scale of physical sorting systems, transportation fleets, and a highly distributed workforce.
Key elements of the engagement included:
- Integrated Operational Governance: Unified operational risk and compliance dependencies across administrative, logistics, and technology units into a single system of record.
- Complex Data Integration: Mapped critical dependencies across facility data, personnel structures, routing systems, and regional operations to create a holistic view of the mission.
- Federal Authorization Support: Modernized the Authorization to Operate (ATO) and cybersecurity governance processes to protect mission-critical infrastructure from evolving threats.
The Impact
- Anticipatory Risk Visibility: Provided leadership with a unified platform to identify vulnerabilities and anticipate operational risks before they can ripple through the national network.
- Resilient Mission Continuity: Established a framework to ensure continuity under extreme conditions, ranging from severe weather disruptions to large-scale technical incidents.
- Unprecedented Scale: Successfully demonstrated the ability to execute enterprise-grade governance at a scale comparable to the largest and most complex federal organizations in the world.
