Industry Descriptor: A Leading Global Humanitarian Organization.
The Challenge As a global humanitarian organization operating across diverse missions—including disaster relief and healthcare services—this organization faces a rigorous regulatory landscape, ranging from federal healthcare guidelines to strict data privacy standards. Prior to modernizing their systems, they relied on manual, fragmented processes. This created a “compliance trap” that diverted critical resources away from their core mission and toward labor-intensive data aggregation.
The Solution The organization deployed a SmartStart for Policy & Compliance Management to modernize their governance. Built on a “Configure, Don’t Compromise” philosophy, the implementation prioritized native ServiceNow capabilities.
Key technical highlights included:
- Regulatory Alignment: Synchronized diverse regulatory frameworks (NIST 800-53/171) into a single system.
- CMDB Integration: Integrated over 500 business applications into the CMDB via the Common Service Data Model (CSDM).
- Policy Lifecycle Automation: Modernized the lifecycle for over 200 policies with automated workflows for drafting, approval, and distribution.
The Impact
- 50% Reduction in Manual Effort: Automation of policy and control management freed teams to focus on mission-critical humanitarian work.
- 30% Faster Resolution: Streamlined workflows accelerated the handling of compliance issues and exceptions.
- 100% Native Adoption: By adhering to out-of-the-box workflows, the organization secured a scalable, future-proof environment.
- Empowered Ownership: Comprehensive training sessions allowed the internal team to take full operational ownership of the platform.
