Industry: A Global Leader in Cloud Computing, Cybersecurity, and Content Delivery
The Challenge
Managing certification programs for the most demanding customers in the world created a significant strain on the compliance team. Operating across multiple frameworks led to fragmented processes and “audit fatigue,” as teams were asked for the same evidence repeatedly. The organization needed to move away from managing compliance at the individual control level and shift toward a streamlined, risk-based solution.
The Solution
The organization partnered to implement SmartDACM (Digital Authorization & Compliance Manager). This solution aligned with their “framework-first” methodology to automate the most painful parts of the authorization lifecycle.
Key technical highlights:
- Automated Evidence Collection: Implemented auto-ingestion of auditor Information Request Lists (IRLs).
- Live POA&M Management: Established real-time tracking of Plans of Action and Milestones with automated SLA alerts.
- Common Control Mapping: Leveraged a unified framework to ensure evidence provided for one audit (e.g., SOC 2) automatically satisfied others (e.g., ISO 27001).
The Impact
- 70% Faster Audit Cycles: Audit preparation cycles were slashed from 12–16 weeks to just 4–6 weeks.
- 90% Reduction in Duplicate Requests: Duplicate evidence requests dropped from 50% to less than 5%.
- 100% Increase in Capacity: The team now supports twice as many frameworks with the same staff size.
- Substantial Cost Savings: Achieved an estimated $350K+ in annual operational cost savings per major system.
