Industry: A Global Leader in Cloud Computing, Cybersecurity, and Content Delivery
The Challenge
As the organization’s API ecosystem expanded, the security team lacked a unified view of their attack surface. Disconnected data between specialized API security tools and the ServiceNow CMDB meant that vulnerabilities were being triaged without full business context. This led to slower response times for critical, internet-facing assets that required immediate attention.
The Solution
The team implemented a specialized integration between API Security tools and ServiceNow Vulnerability Response. By leveraging a CMDB Enrichment Connector, they synchronized API endpoint data directly into the core system of record.
Key features of the implementation:
- Endpoint Synchronization: Ensured every discovered API was automatically mapped to the correct application owner and business service.
- Contextual Triage: Provided security analysts with the business impact data needed to prioritize fixes.
- Automated Asset Discovery: Closed visibility gaps by identifying “shadow” APIs and bringing them under formal governance.
The Impact
- Unified Operational Fabric: Created a “single pane of glass” for both AppSec and IT Operations teams to collaborate.
- Real-Time Triage: Ingested threat data directly into SecOps, allowing for immediate prioritization based on live traffic data.
- Improved Asset Governance: Synchronized hundreds of API endpoints into the CMDB, ensuring a 100% accurate digital asset inventory.
