Commercial Banking Firm + c1secure

Unifying Application & Container Vulnerability Response with ServiceNow SecOps

The Challenge

This enterprise security leader had already invested in ServiceNow Vulnerability Response to manage infrastructure risks but recognized a significant opportunity to extend their coverage across applications and containers. With digital transformation accelerating, visibility gaps between development pipelines and containerized workloads posed a growing security risk.

To achieve a “single pane of glass” for executive-level visibility and to further mature their vulnerability management posture, the customer partnered with c1secure to implement a SmartStart Application and Container Vulnerability Response program leveraging ServiceNow Security Operations.

The objectives were clear:

  • Extend vulnerability response to cover application code and containers
  • Integrate leading scanners (Checkmarx, Sysdig, Sonatype IQ) into ServiceNow
  • Deliver real-time executive dashboards across the entire IT estate
  • Stay as close to Out-of-the-Box (OOTB) as possible to ensure maintainability and scale

The Solution

c1secure delivered a 12-week SmartStart implementation to configure ServiceNow’s Application Vulnerability Response (AVR) and Container Vulnerability Response (CVR) modules, build custom integrations, and unify scanner data into actionable workflows.

Key solution components included:

Seamless Integration of Tools

  • Pre-built connectors for Sysdig and Checkmarx
  • Custom API integration with Sonatype IQ to ingest app-layer vulnerabilities
  • Reconciliation workflows between scanner data and the CMDB

Structured Configuration

  • Vulnerability grouping and assignment rules
  • CI matching and scan schedule automation
  • Remediation workflows with SLA targeting and OOTB exception handling

Executive-Level Visibility

  • Dashboards and reports aggregating vulnerability data across infra, container, and app layers
  • Normalized severity mapping using the NVD and CWE integrations
  • Tailored workspace views and watch topics for key personas

Enablement and Transition

  • UAT coordination and remediation
  • “Train-the-Trainer” enablement across teams
  • Admin knowledge transfer and post-go-live support

The Impact

This engagement delivered a unified vulnerability response platform that empowers security and engineering teams with:

  • Executive visibility into vulnerability posture across applications, containers, and infrastructure
  • Centralized workflows that streamline remediation across scanning tools and CI/CD environments
  • Data normalization and automation, reducing manual effort and improving MTTR
  • Audit-ready reporting, ensuring security leadership can communicate risk effectively
  • A platform foundation to evolve into automated compliance and orchestration in future phases

What the Customer Said

“c1secure brought structure, speed, and security expertise to a highly technical implementation. Their ability to align ServiceNow capabilities with our scanners, risk models, and executive reporting needs was outstanding.”
— Security Program Lead

“What used to take days of manual consolidation is now available on-demand in our dashboards. We now have the visibility and operational efficiency we need to stay ahead of risk.”

Summary

Customer: Confidential Global Enterprise
Industry: [Technology / Financial Services / Government – depending on anonymization]
SmartStart: Application & Container Vulnerability Response
Platform: ServiceNow SecOps (AVR + CVR)
Outcome: Unified vulnerability visibility, automated remediation, and risk-aligned dashboards across the modern IT estate