Industry Descriptor: A Global Leader in E-Signature and Digital Agreement Management
The Challenge
As a global leader in e-signature and agreement management, this organization operates in highly regulated environments, including FedRAMP. Maintaining a continuous monitoring (ConMon) posture required the constant culling and reconciliation of vulnerability and configuration data. The challenge was to move away from manual, spreadsheet-based reporting and prototype a scalable solution that could provide near real-time visibility into their FedRAMP security posture for federal agencies and 3PAO auditors.
The Solution
The team deployed a specialized FedRAMP ConMon Dashboard, an outcome-driven solution that leverages core platform components like ServiceNow Vulnerability Response (VR). This implementation focused on turning raw security data into submission-ready metrics.
Key features of the implementation included:
- Automated Data Ingestion: Systematically culling VR data based on specific metric conditions to provide a truthful, real-time representation of system health.
- Significant Change Integration: Developing a consensus-based model within the IRM module to handle “significant changes,” ensuring they are properly defined and tracked in the context of the authorization package.
- Audit-Ready Evidence: Utilizing an automated evidence engine to create and fulfill collection tasks, moving the organization toward a permanent “audit-ready” state for recurring assessments.
The Impact
- Operational Transparency: Replaced manual reporting with a functional metrics dashboard that provides leadership with a clear view of security and compliance health at any given moment.
- Administrative Efficiency: Automated the traditionally manual tasks of evidence gathering and ConMon reporting, significantly reducing the labor hours required for monthly compliance cycles.
- Standardized Governance: Established a single source of truth for FedRAMP metrics, ensuring that the reporting pipeline is consistent and defensible for 3PAO and Agency reviews.
