c1 DevFlex: Managed Custom ServiceNow Development
Agile, Scalable, and Expert-Led ServiceNow Software Agile, Scalable, and Expert-Led ServiceNow Development at Enterprise Velocity
The c1 DevFlex Program is a purpose-built, sprint-based software development service that gives ServiceNow customers the flexibility, skill, and velocity they need to accelerate transformation. Designed for enterprise-grade agility, c1 DevFlex empowers your team to dynamically scale ServiceNow development capacity while collaborating with certified architects and engineers in real-time.
Whether you’re building new workflows in IRM or SecOps, deploying advanced Agentic AI automations, or extending into new ServiceNow modules, DevFlex adapts with your priorities—delivering consistent, tangible results in every sprint.
Why Choose c1 DevFlex for ServiceNow Custom Development?
c1 DevFlex gives you access to expert-level ServiceNow custom development without the overhead of long hiring cycles or costly professional services engagements. Whether you’re launching new applications, optimizing existing modules, or exploring ServiceNow Agentic AI capabilities, DevFlex scales to meet your priorities—without the commitment of full-time staffing or the overhead of traditional consulting engagements.
Learn more about ServiceNow’s custom application development approach.
Key Features of c1 DevFlex
- Flexible Capacity Engagements
- Start with a blended hourly model for agility and transparency
- Right-size your team across Technical Architects, Developers, QA, and SMEs
- Scale capacity up or down at sprint boundaries to match your roadmap
- Start with a blended hourly model for agility and transparency
- Agile Delivery in Two-Week Sprints
- Weekly demos, retrospectives, and stakeholder reviews
- Shared backlog ownership for continuous alignment
- Option to evolve into fixed-fee or outcome-based pricing once stabilized
- Weekly demos, retrospectives, and stakeholder reviews
- End-to-End ServiceNow Expertise
- Deep specialization in IRM, SecOps, and compliance automation
- Extend to ITSM, App Engine, HRSD, CSM, LegalOps, and more
- Build advanced GenAI and Agentic AI workflows natively within your platform
- Deep specialization in IRM, SecOps, and compliance automation
Use Cases
- IRM and SecOps Expansion: Build workflows that automate risk, compliance, and incident response
- Agentic AI Integration: Deploy intelligent ServiceNow agents to drive automation at scale
- Multi-Module Growth: Expand your digital footprint across departments and workflows
- Digital Go-Lives: Spin up temporary capacity for surge efforts or complex launches
DevFlex Engagement Workflow
| Phase | Activities |
|---|---|
| Discovery & Planning | Align on objectives, backlog, and architecture through strategic planning |
| Capacity Setup | Define ideal mix of roles (Architect, Developer, QA) and tool stack alignment |
| Backlog Grooming | Estimate and refine stories in collaboration with stakeholders |
| Sprint Execution | Deliver working software in biweekly cycles with demos and retrospectives |
| Governance & Scaling | Monthly reviews to adjust scope, velocity, or team structure |
Optional Tiered Capacity Model
| Tier | Monthly Hours | Description |
| Core | 160 hrs | Single workstream or functional area |
| Enhanced | 320–480 hrs | Multi-workstream development or cross-functional builds |
| Surge | 640+ hrs | Temporary scale-up for launches, migrations, or innovation waves |
All tiers are customizable. Team composition and velocity planning are aligned monthly.
Built for Velocity and Change
With c1 DevFlex, you eliminate the bottlenecks of traditional staffing and gain:
- Speed to Value: Deliver faster without sacrificing quality
- Cost Efficiency: Scale resources only when and where you need them
- Quality & Consistency: Get repeatable excellence from proven ServiceNow engineers
- AI Readiness: Future-proof your environment with Agentic AI design patterns baked in
“With c1 DevFlex, we don’t need to constantly re-negotiate scope or staffing—we just deliver. It’s our agile engine for sustained ServiceNow innovation.”
Transform how your enterprise builds on ServiceNow.
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