Security Incident Response SmartStart
Powered by ServiceNow | Delivered by c1secure
Automate, Accelerate, and Audit Every Security Response
Today’s security teams are overwhelmed by alerts, constrained by manual processes, and disconnected from risk and compliance priorities. The result? Delayed response times, missed SLAs, and incomplete investigations that leave organizations vulnerable.
The c1secure Security Incident Response (SIR) SmartStart is a predefined, accelerated implementation of ServiceNow’s SIR module—built to operationalize your security workflows, reduce alert fatigue, and unify IT and security in a single, coordinated response platform.
This SmartStart enables your SOC or cyber team to go from scattered tools and spreadsheets to automated, audit-ready, and risk-aware incident response—in weeks, not months.
What’s Included in the SmartStart?
Security Incident Intake & Categorization
We configure role-based intake workflows for different incident types (malware, phishing, DDoS, data loss, insider threat, etc.)—with automated enrichment and dynamic categorization based on severity and asset risk.
Threat Intelligence & Enrichment Integration
Enrich incidents with threat intel feeds (e.g., MISP, VirusTotal, AlienVault), vulnerability context, and CMDB asset metadata. Automatically correlate indicators of compromise (IOCs) with known assets, vulnerabilities, and business services.
Response Workflow Automation
Implement response playbooks with step-by-step tasking, approvals, escalations, and SLA tracking. Enable automated ticketing, notifications, evidence collection, and collaboration with IT and GRC stakeholders.
Root Cause Analysis & Post-Incident Review
Enable structured documentation of incident cause, containment, remediation, and lessons learned. Automatically generate post-incident reports and link follow-up actions to problems, changes, or risk exceptions.
Real-Time SOC Dashboards & Reporting
Gain visibility into open incidents, time-to-resolution, SLA breaches, incident types, source vectors, and response efficiency. Tailored dashboards for SOC, CISO, and compliance leaders.
ServiceNow Implementation Highlights
Native Integration with IRM, VR, and ITSM
Link security incidents to risks, vulnerable items, control failures, and IT change requests—creating full situational awareness and audit-ready traceability.
Playbook-Driven Response
We configure repeatable workflows for phishing, malware, insider threat, and more. Minimize manual decisions and ensure consistent, compliant responses across your SOC.
Orchestration-Ready Design
SmartStart includes a foundation for future integration with ServiceNow SOAR (Security Orchestration, Automation, and Response) and third-party security tools (EDR, SIEM, firewalls, etc.).
Evidence & Compliance Audit Trails
All activity is logged, time-stamped, and tied to users, assets, risks, and systems. Perfect for supporting ISO 27001, NIST CSF, CMMC, FedRAMP, and internal policy requirements.
Why Choose c1secure?
c1secure delivers security response solutions that are fast to launch, built to scale, and designed for continuous improvement. With experience across regulated industries, cloud-native environments, and federal frameworks, we bring the security and platform depth to get your SIR program running right.
With every SmartStart, you get:
- Prebuilt incident types, tasking templates, and enrichment rules
- Risk-aware scoring models and SLA logic
- Configured role-based dashboards and playbooks
- Knowledge transfer and responder enablement
- Roadmap to full SecOps automation and SOAR maturity
Ready to Respond Smarter and Faster?
With the c1secure Security Incident Response SmartStart, you can eliminate alert chaos, reduce response times, and create a resilient, coordinated security operation.
[Request a Security Readiness Assessment]
[Download the SIR SmartStart Brief]
[Talk to a SecOps & IRM Automation Expert]
