IT Operations Management (ITOM) SmartStart
Powered by ServiceNow | Delivered by c1secure
Discover everything, map what matters, and automate IT at scale.
ServiceNow IT operations management turns complex, hybrid estates into live, trustworthy maps of infrastructure and services. Consequently, IT teams troubleshoot faster, manage change with confidence, and prevent outages before they start.
The c1secure ITOM SmartStart accelerates deployment of ServiceNow Discovery, Service Mapping, and operational-health tools. As a result, you gain a dynamic CMDB, real-time visibility, and the foundation for automation and AIOps.
What’s included in the ServiceNow IT Operations Management SmartStart?
- Automated-Discovery Configuration
Discovery scans on-prem and cloud assets, populating the CMDB automatically. Therefore, shadow IT and stale data disappear. - Service Mapping for Business Context
Maps link infrastructure to critical services, users, and SLAs. In turn, you always know the real impact of incidents and changes. - CMDB Design & Optimization
Proper classes, relationships, and data-quality rules keep the CMDB usable for ITSM, SecOps, and IRM. - Operational-Health Monitoring
Integrate Health Log Analytics and Event Management—or tools like Splunk and Dynatrace—to detect anomalies and trigger workflows. - Change & Incident Impact Awareness
Collision detection and root-cause acceleration link incidents, changes, and problems to affected services. - Dashboards & Operational Intelligence
Live dashboards show service availability, configuration drift, and discovery completeness for both technical and executive views.
ServiceNow implementation highlights
| Benefit | Impact |
|---|---|
| Real-time visibility | CMDB populates quickly, ending manual data hunts. |
| Automation & AIOps-ready | Lays groundwork for auto-remediation and predictive analytics. |
| Cross-module integration | CMDB powers smarter ITSM, SecOps, and IRM decisions. |
| Scalable architecture | Designed to grow from 10 to 10 000 services without rework. |
Why choose c1secure for your ServiceNow IT operations management?
We pair deep ServiceNow expertise with hands-on cloud, security, and ITSM experience. Therefore, your ServiceNow IT operations management rollout delivers operational clarity—not just raw data.
- Discovery probes and schedules pre-configured
- Custom service maps for priority applications
- Optimized CMDB structure and relationships
- Integrated operational-health dashboards
- A roadmap toward Event Management and AIOps
Ready to see—and control—everything?
Launch real-time, intelligent IT operations with the c1secure ITOM SmartStart and run a resilient, automated estate on ServiceNow.
Schedule a Meeting