Customer Service Management (CSM) SmartStart

Modernize customer experience and automate service across your enterprise.

Deliver Scalable Customer Service

The c1secure CSM SmartStart configures ServiceNow’s Customer Service Management platform with automation, self-service, and integrated SLAs for both internal and external customers.

What’s Included:

• Case Management Workflows
• Knowledge Base & Self-Service Portals
• Escalation & SLA Logic
• Omnichannel Intake Options

This SmartStart helps eliminate silos between support and operations teams.