Companion Support Program
ServiceNow IRM Managed Services | c1secure Companion Support Program
Expert-Led Support for IRM and SecOps—Beyond Go-Live
Launching your ServiceNow Integrated Risk Management (IRM) or Security Operations (SecOps) solution is just the first step. To truly succeed, you need ServiceNow IRM managed services that go beyond basic platform support—providing ongoing access to experts in security, compliance, and risk.
That’s where the c1secure Companion Support Program makes the difference.
This flexible, capacity-based ServiceNow IRM managed service provides continuous access to certified consultants and subject matter experts. As a result, you can maintain, enhance, and evolve your IRM or SecOps program—without the cost of hiring full-time specialists.
What’s Included in Companion Support?
1. Ongoing IRM & SecOps Platform Support
Resolve issues faster with expert triage, troubleshooting, and error resolution. Our ServiceNow-certified professionals support both your platform and your program.
Enhancement Scoping & Implementation
Need to roll out a new workflow, automate a control, or onboard a new team? We handle enhancement design, testing, and deployment—so you can move faster without cutting corners.
Third-Party Integration Support
Extend ServiceNow’s value with integrations to vulnerability scanners, GRC tools, identity management platforms, and more. We manage the complexity so your teams don’t have to.
Tailored Roadmap & Optimization Planning
We help chart your growth. For example, we provide strategic roadmap reviews and optimization planning aligned to your compliance goals, risk posture, and maturity milestones.
End User Training & Adoption
Improve platform usage and value with tailored training, documentation, and enablement. We help drive stakeholder engagement across technical and non-technical teams.
Subscription & Instance Management
Additionally, we help you manage your ServiceNow environment with confidence—from license usage to upgrade preparation, instance cleanup, and performance tuning.
Why Choose c1secure Companion?
While most ServiceNow support stops at the platform, the c1secure Companion Program goes further—therefore combining technical delivery with real-world risk and compliance insight.
Our team brings expertise across:
- FedRAMP & GovRAMP
- NIST 800-53 / 800-171
- CMMC, SOX, HIPAA, PCI DSS
- Cybersecurity frameworks and IRM maturity models
- ServiceNow modules: Risk, Policy, Audit, VR, SIR, BCM
It’s not just about configuring workflows—Our approach ensures those workflows align with audits, assessments, and compliance.
Scalable, Cost-Effective Support That Grows With You
The Companion Program is capacity-based—you only pay for what you need. Scale your support level up or down as your needs change.
It’s a perfect fit for:
- Organizations without dedicated IRM/SecOps administrators
- Teams juggling complex integrations and evolving frameworks
- Program owners seeking maturity without expanding headcount
Stay Supported. Remain Compliant. Stay Ahead.
With the c1secure Companion Support Program, you’re never alone in managing your ServiceNow IRM or SecOps implementation. As a result, you gain access to the platform, process, and people needed to stay ahead—on demand.
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