C1 Prescriptive Issues Notification & Resolver

Automatically Notify, Route, and Remediate Issues Across Risk, Compliance, and Security—With AI-Powered Precision

IRM and SecOps teams are overwhelmed with issues—policy violations, failed controls, audit findings, risk exceptions, and unresolved vulnerabilities. But identifying issues is only half the battle—resolving them efficiently and effectively is where the real challenge lies.

The C1 Prescriptive Issues Notification & Resolver adds intelligent automation and proactive resolution workflows to ServiceNow IRM. By combining risk-aware routing, policy-driven playbooks, and AI-assisted resolution suggestions, this extension ensures that every issue is prioritized, assigned, and closed out faster—with full audit traceability.

From control failures to overdue risk mitigations, this solution turns noise into action and turns your issue backlog into a competitive advantage.

Key Features

Smart Notification Engine

  • Automatically sends tailored notifications to the right stakeholder based on issue type, business impact, or control owner assignment.
  • Supports multi-channel delivery (ServiceNow tasks, email, Teams/Slack, or mobile push).

AI-Powered Resolution Recommendations

  • Suggests prescriptive remediation actions based on:
    • Similar historical issues
    • Policy and control context
    • Risk severity and business service impact

Automated Issue Routing & Playbook Execution

  • Dynamically assigns tasks to responsible parties across security, compliance, and business units.
  • Executes remediation workflows based on configurable playbooks (e.g., update control, initiate training, escalate for approval).

Live Issue Impact Scoring

  • Calculates issue risk scores based on affected assets, business services, and regulatory obligations.
  • Prioritizes what matters most—no more “first in, first out” queues.

IRM and SecOps Native Integration

  • Works seamlessly with:
    • Risk Issues
    • Control Failures
    • Vulnerable Items
    • Exceptions
    • Audit Findings
  • Updates status, ownership, evidence, and timelines within ServiceNow automatically.

Benefits

  • Accelerate Time-to-Remediation
     Reduce issue resolution time by up to 60% with AI-powered tasking and playbooks.
  • Eliminate Manual Follow-Up and Fire Drills
     Automate who gets notified, when, and with what context—no more chasing down assignees.
  • Ensure Policy-Driven, Consistent Response
     Apply repeatable, auditable actions across all issue types for stronger governance.
  • Improve Visibility for Executives and Auditors
     Provide real-time dashboards on issue status, risk exposure, SLA violations, and resolution velocity.
  • Close the Loop on Compliance Gaps
     Automatically document remediation evidence, attestation, and risk impact updates for every issue.

Use Cases

  • Compliance teams managing hundreds of control failures or audit findings per quarter.
  • Security teams responding to policy violations, risk exceptions, or failed mitigations.
  • GRC leadership seeking automated triage, routing, and reporting of enterprise-wide issues.
  • Organizations under FedRAMP, ISO 27001, HIPAA, or SOX needing strong issue resolution audit trails.
  • IRM programs evolving from reactive issue management to proactive, automated resolution workflows.

Customer Proof

“We used to get buried under control failures and audit findings with no clear resolution path. The C1 Prescriptive Resolver automated our issue workflows, matched them to proven remediation playbooks, and cut our open issue volume by more than 50% in the first 3 months.”
— Director of Enterprise Risk Management, Global FinTech Provider

Call to Action

Turn Every Issue Into an Opportunity to Improve

With the C1 Prescriptive Issues Notification & Resolver, your team gets less noise, faster action, and better compliance outcomes—all inside ServiceNow.

 [Request a Demo] | [Download the Resolver Brief] | [Talk to an Issue Management Strategist]