c1 Evidence Collection Engine
Unify and Automate Audit & Assessment Evidence Collection in ServiceNow IRM
Tired of audit prep chaos? Whether you’re responding to an internal audit, a regulatory review, or a third-party assessment, the traditional process of gathering screenshots, logs, policies, and attestations is a nightmare of spreadsheets, emails, and last-minute stress.
The C1 Evidence Collection Engine transforms how organizations manage audit and assessment evidence. Seamlessly embedded in ServiceNow IRM, it unifies structured workflows for audit-driven Information Request Lists (IRLs) with real-time, traceable evidence submission, validation, and storage.
Key Features
Automated Evidence Request & IRL Workflows
- Generate structured evidence request tasks directly from audit records, IRL templates, or uploaded documents.
- Assign tasks to system owners, risk managers, or control owners with deadlines, auto-reminders, and escalation paths.
Guided Submissions from Stakeholders
- Stakeholders receive clear, self-service tasks with instructions and file upload options.
- Supports attachments, links, attestations, system output, screenshots, and comments.
Evidence Freshness Intelligence
- Leverages “evidence freshness thresholds” to determine if previously submitted evidence can be reused.
- Automatically flags controls with valid, recent evidence—reducing duplicate work for Control Owners.
Built-In Review, Validation & Approval Workflows
- Automatically route evidence for approval, rejection, or revision by audit managers and control owners.
- Capture reviewer notes, track changes, and enforce version control with full audit trails.
Traceability to Controls, Risks & IRL Items
- Evidence is tagged and linked to the appropriate control, test, risk, policy, or IRL item.
- Enables one-click visibility into where each artifact originated and why it matters.
Real-Time Dashboards & Audit Calendar Integration
- Monitor collection progress by control family, business unit, or audit.
- Track metrics like % complete, overdue items, reviewer load, and response time.
- Align request timelines with audit calendars to avoid end-of-cycle scrambles.
Centralized, Secure Evidence Repository
- Store all submitted evidence inside ServiceNow with metadata like submitter, timestamp, control reference, and reviewer decision.
- Eliminate scattered file shares and email chains—build a centralized audit-ready system of record.
Benefits
- Unify IRL & Audit Evidence Processes
Manage one integrated process for all audits, assessments, and regulatory inquiries. - Accelerate Audit & Assessment Readiness
Reduce prep time by 50% or more with standardized workflows and real-time tracking. - Reduce Evidence Collection Fatigue
By checking if recent evidence is still valid, the system automatically reduces requests—saving time and effort for Control Owners and contributors. - Ensure Consistency and Accuracy
Guided submissions and linked workflows reduce errors, rework, and confusion. - Simplify Stakeholder Engagement
Make it easy for stakeholders to submit what’s needed, when it’s needed—with fewer emails and less hand-holding.
Support Continuous Monitoring & Compliance - Enable recurring or scheduled evidence collection to support control effectiveness tracking.
Use Cases
- Internal Audits: Quarterly or annual control reviews across distributed teams.
- Regulatory Assessments: SOC 2, ISO 27001, FedRAMP, CMMC, PCI DSS, and HIPAA.
- Third-Party Risk Assessments: Collect or provide structured evidence across your vendor ecosystem.
- Continuous Monitoring Programs: Automate recurring evidence cycles for ongoing control assurance.
- IRL Response for External Audits: Systematically respond to complex IRLs with traceability and control alignment.
Customer Proof
“With the c1 Evidence Collection Engine, our audit prep time dropped by more than 60%. Everything is traceable, automated, and audit-ready in ServiceNow. Our auditors walked away impressed.”
— Director of Risk & Compliance, Fortune 100 Tech Company
Streamline Your Audit & Assessment Process
Say goodbye to spreadsheet chaos, manual chases, and scattered evidence.
With the C1 Evidence Collection Engine, your audit and IRL response process becomes structured, secure, and scalable—right inside your ServiceNow IRM platform.
