C1 SmartStart for Vulnerability Response (VR)

Risk-Based Vulnerability Management. Automated Remediation. Complete Audit Readiness.

C1 SmartStart for Vulnerability Response rapidly deploys ServiceNow VR to unify scanner data, risk scoring, routing, remediation, and compliance tracking into one automated workflow. Instead of fragmented scanners and spreadsheets, organizations gain a centralized, risk-aware vulnerability management engine enriched with CMDB context, exploit intelligence, and regulatory mappings.

Key Benefits

  • Consolidated ingestion from Qualys, Tenable, Rapid7, and other scanners
  • Normalized, enriched vulnerability intelligence with CVE, CVSS, KEV, exploit data
  • Risk scoring based on asset criticality, business impact, and compliance exposure
  • Automated routing, SLA tracking, and patch/change governance
  • Clear remediation ownership and measurable MTTR improvements
  • Exception and risk-acceptance workflows for defensible governance
  • Dashboards for Security, IT Ops, Compliance, and leadership
  • POA&M alignment and audit-ready traceability for regulated environments

Why This SmartStart Matters

Most organizations struggle to turn raw vulnerability data into meaningful, actionable workflows. Multiple scanners, disconnected spreadsheets, unclear ownership, and inconsistent patching practices create significant security and compliance exposure.

SmartStart fixes the entire lifecycle.

Scanner data is normalized and enriched, prioritized using risk-based models, and routed directly to the right resolver group with SLA timers and governance guardrails. Compliance teams gain full visibility, Security gains continuous monitoring, and IT receives clear, actionable tasks backed by CMDB intelligence.

The result: faster remediation, fewer findings, better collaboration, and a fully defensible vulnerability management program inside ServiceNow.

Capabilities

Unified Scanner Ingestion & Enrichment
Automated ingestion from Qualys, Tenable, Rapid7, and others, enriched with CVE, CVSS, KEV, exploit intel, and CMDB context.

Risk-Based Prioritization
Custom scoring models blend CVSS, asset criticality, exposure, compliance impact, and exploitability to focus teams on what truly matters.

Automated Routing, SLAs & Governance
Assignment rules and SLA policies ensure vulnerabilities reach the right team immediately—with change-management integration for patch governance.

Exception & Deviation Workflows
Risk acceptance, compensating controls, approvals, and expiry tracking—all fully auditable.

Cross-Team Dashboards
MTTR, SLA health, exposure trends, patch status, high-risk asset lists, and POA&M progress.

Compliance Integration
Direct linkage to NIST, PCI, HIPAA, FedRAMP/StateRAMP, ISO 27001, and internal controls.

Audit-Ready Evidence
Complete traceability for every finding, action, change, and approval.

How It Works

  1. Connect scanners and ingest all findings
  2. Normalize records and enrich with threat intelligence
  3. Apply risk-based scoring and CMDB impact
  4. Route vulnerabilities to resolver groups with SLAs
  5. Automate exceptions, approvals, and governance
  6. Integrate with Change Management for patch activity
  7. Track progress with real-time dashboards and MTTR reporting

Who It’s For

  • CISOs & Security Operations Leaders
  • Vulnerability Management Teams
  • IT Operations & Infrastructure Teams
  • Compliance & Audit Teams
  • ServiceNow SecOps and Platform Owners

Use Cases

Unified Scanner Data & Enrichment
Replace fragmented findings with a single enriched VR source of truth.
Outcome: Clear visibility and consistent prioritization.

Risk-Based Prioritization
Move beyond CVSS to contextual risk scoring.
Outcome: Higher-impact remediation with fewer wasted cycles

End-to-End Remediation Automation
Automate routing, SLAs, and change requests.
Outcome: Faster MTTR with accountable owners.

Exceptions & Governance
Track deviations with approval, compensating controls, and expirations.
Outcome: Transparent risk acceptance aligned to policy.

Cross-Team Dashboards & Reporting
Security, IT, and Compliance share a unified view of posture and trends.
Outcome: Better decisions, fewer audit findings, stronger posture.

    Why C1Secure

    C1Secure brings deep SecOps, IRM, and compliance expertise to VR deployments—ensuring vulnerability workflows aren’t just operationally effective, but fully aligned with regulatory frameworks and audit expectations.

    Schedule a Call

    See how SmartStart for Vulnerability Response creates a modern, automated, and defensible VR program—in weeks, not months.

    Schedule a Meeting