C1 SmartStart for IT Operations Management (ITOM)
Discover everything. Map what matters. Automate IT at scale.
C1 SmartStart for IT Operations Management delivers a rapid, best-practice implementation of ServiceNow Discovery, Service Mapping, and Operational Health—giving organizations complete visibility into hybrid infrastructure, dynamic service dependencies, and real-time operational risk. Automated Discovery powers a reliable, accurate CMDB, while Service Mapping links infrastructure to business services and SLAs. Integrated event intelligence, observability inputs, and health monitoring help teams detect issues early and speed resolution. This SmartStart establishes the foundation for automation, governance, and future AIOps expansion across the enterprise.
Key Benefits
Accurate, real-time CMDB powered by automated Discovery
Eliminates stale records, shadow IT, and manual tracking.
Service Mapping for true business impact visibility
See exactly which services are affected during outages or changes.
Operational Health integration for proactive detection
Event correlation and observability inputs reduce downtime.
Faster incident resolution and root-cause analysis
Dependency mapping shortens investigation time and accelerates MTTR.
Governed CMDB structure built for scale
Normalization, reconciliation, and lifecycle rules ensure long-term data quality.
AIOps readiness baked in from day one
Clean, correlated infrastructure data prepares the environment for predictive analytics and auto-remediation.
Why This SmartStart Matters
Most IT teams lack a single source of truth for infrastructure—leading to blind spots, slow troubleshooting, and risky change deployments. Manual CMDB updates, outdated service maps, and disconnected monitoring tools create operational fragility.
SmartStart fixes this.
C1Secure deploys ITOM with automated Discovery, governed CMDB design, clean dependency maps, event intelligence inputs, and operational dashboards. IT leaders gain visibility into how infrastructure supports business services, enabling better decisions, faster recovery, and fewer outages. This becomes the backbone for ITSM, SecOps, IRM, and future AIOps adoption.
Capabilities
Automated Discovery
Continuous, agentless discovery across on-prem, cloud, hybrid, and containerized environments.
Service Mapping
End-to-end dependency maps for critical business services with dynamic updates.
CMDB Governance
Normalization, reconciliation, health scoring, and lifecycle workflows for long-term accuracy.
Operational Health & Event Integration
Event Management, Health Log Analytics, and SIEM/observability inputs for early anomaly detection.
Impact Analysis
Accurate upstream/downstream visualization to improve change planning and incident response.
Root Cause Acceleration
Correlation of alerts + dependency data to pinpoint disruptions faster.
Dashboards & Monitoring
Discovery completeness, CMDB health, service availability, drift, and event funnel analytics.
AIOps Readiness
Data structures and event pipelines designed for predictive insights and auto-remediation.
How It Works
- Configure and execute automated Discovery across all environments
- Build and validate CMDB structure, class models, and reconciliation rules
- Map critical business services end-to-end
- Integrate Event Management and health signals for proactive detection
- Enable dashboards for CMDB health, service availability, and drift
- Train IT Ops, SRE, and platform teams on service-aware workflows
- Establish governance for continuous updates and AIOps adoption
Who It’s For
- CIO & Infrastructure Leaders
- IT Operations & NOC/SOC Teams
- Site Reliability Engineers
- Cloud & Platform Architects
- ServiceNow Platform Owners
- Organizations preparing for AIOps or advanced automation
Use Cases
Eliminate Shadow IT & Stale CMDB Data
Automated Discovery maintains real-time infrastructure inventory.
Outcome: A trustworthy CMDB powering ITSM, SecOps, IRM, and audits.
Business-Aware Incident Resolution
Service Mapping exposes dependencies and affected services.
Outcome: Faster MTTR with accurate root-cause identification.
Change Collision Detection
Dependency maps highlight service impact before change approval.
Outcome: Fewer outages and safer deployments.
Early Outage Detection
Event intelligence identifies anomalies before service degradation.
Outcome: Reduced downtime and proactive prevention.
AIOps Foundation
Normalized CIs and event pipelines prepare the enterprise for automation.
Outcome: Predictive analytics and auto-remediation become achievable.
Why C1Secure
C1Secure blends deep ServiceNow ITOM expertise with operational governance, security alignment, and automation strategy. SmartStart delivers a clean, scalable, accurate CMDB and service mapping foundation—unlocking operational visibility and preparing organizations for the future of AIOps.
Schedule a Call
See how SmartStart for IT Operations Management transforms infrastructure visibility, reduces outages, and builds the foundation for AIOps-driven IT performance.
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