C1 SmartRequest

One Dynamic Workflow Engine for Every Request

SmartRequest replaces static catalog items and hard-coded flows with a dynamic, metadata-driven orchestration engine. SmartChecklists assemble tasks, approvals, assessments, and routing paths automatically—powered by rules, context, and optional Agentic AI.

Key Benefits

  • Consolidate dozens of catalog items into one dynamic model
  • Configure workflows without developers
  • Automate intake, routing, and checklist assembly using AI
  • Enforce governance and consistency across departments
  • Power ATO/OSCAL workflows when paired with SmartDACM

Why This Product Matters

ServiceNow environments often suffer from catalog sprawl, fragile flows, and developer bottlenecks. Updating workflows takes time, breaks easily, and produces inconsistent execution across teams.

SmartRequest solves this with a single, dynamic SmartChecklist engine that adapts to any workflow—enterprise, IRM, compliance, or authorization.

What SmartRequest Delivers

  • Dynamic task + approval assembly
  • AI-assisted request interpretation
  • Metadata-driven routing and variations
  • Governance guardrails for business-owned configuration
  • A unified, audit-ready workflow layer

Capabilities

Dynamic SmartChecklist Engine
Assembles tasks, approvals, assessments, and evidence requests based on metadata and rules.

Configurable Without Developers
Business, IRM, and compliance teams modify workflows directly within governance limits.

AI-Assisted Intake & Routing
AI interprets request details, classifies type, pre-fills metadata, and assembles checklists.

Automated Routing & Escalations
Sends work to SMEs, risk teams, approvers, or leadership with reminders and SLA tracking.

Governed Configuration Model
Ensures consistency while maintaining IT oversight and auditability.

SmartDACM Integration
Acts as the workflow engine for SSP updates, POA&M changes, evidence submissions, ConMon, and ATO processes.

How It Works

  1. SmartRequest interprets request metadata (or optional AI interprets free-form input).
  2. A SmartChecklist is dynamically assembled with tasks, approvals, and assessments.
  3. Routing paths and workflow variations are applied based on rules and context.
  4. SLAs, escalations, and notifications activate automatically.
  5. The workflow executes consistently across departments and modules.

Who It’s For

  • IRM, GRC & Compliance Leaders
  • Business Process Owners
  • ServiceNow Platform Owners & Architects
  • CIOs / Enterprise Architects
  • Federal ATO teams (paired with SmartDACM)

Use Cases

Enterprise Workflow Consolidation
Replaces dozens of catalog items with one dynamic request model.

IRM / Compliance Automation
System design reviews, attestations, risk reviews, policy updates, decommissioning, evidence requests.

Cross-Department Orchestration
HR → Legal → Finance → Security workflows unified under one engine.

AI-Assisted Intake
AI classifies requests, pre-fills metadata, and assembles required tasks automatically.

Developer Offload
Reduces Flow Designer reliance and accelerates workflow changes.

Why C1Secure

SmartRequest provides one governed, AI-ready orchestration framework that adapts across all departments. It reduces maintenance, accelerates change, and creates a consistent request experience across enterprise, IRM, and ATO workflows.

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See how SmartRequest consolidates workflows and accelerates enterprise automation.

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